Joanne Hancock
Burlington,WA
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
21
21
years of professional experience
Work History
Home Health Aide
Self-employeed
Burlington, WA
06.2016 - 10.2023
- Helped clients move in bed, stand or walk using proper body mechanics techniques.
- Changed bed linens and maintained a clean living environment for the client's safety.
- Monitored vital signs such as temperature, pulse rate, blood pressure .
- Prepared meals and snacks according to prescribed diets.
- Provided emotional support to clients dealing with chronic illnesses or end-of-life situations.
- Provided companionship and monitored health condition of clients.
- Took initiative to ensure all tasks were completed efficiently within the designated time frame.
- Answered patient calls promptly, providing assistance or referring them to appropriate personnel when needed.
- Collected information about conditions and treatment plans from caregivers, nurses, and doctors.
- Encouraged independence by teaching self-care skills such as grooming and hygiene habits.
- Reported any changes in the client's physical or emotional condition to supervisor immediately.
- Participated in developing individualized care plans based on medical orders and assessments.
- Provided emotional support and companionship to patients.
- Assisted with personal care activities, such as bathing, dressing and grooming.
- Maintained confidentiality of patient information at all times as per HIPAA regulations.
- Engaged patients in recreational activities such as reading books or playing games.
- Assisted in ambulation and exercise routines for clients.
- Recorded daily notes about client conditions, treatments provided and progress made.
- Transported clients to doctor appointments and social events.
- Documented care provided and submitted notes to supervisor.
- Assisted clients with bathing, dressing and incontinence care.
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
- Helped client with medication self-administration.
- Directed patients in simple prescribed exercises and assisted with daily physical therapy routines.
- Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
- Improved patient outlook and daily living through compassionate care.
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
- Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
- Educated patients and families on health care needs, conditions, and options.
- Tracked and reported clients' progress based on observations and conversations.
- Maintained clean and well-organized environment for client happiness and safety.
- Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Managed patient transportation and appointment scheduling.
- Recognized emergency situations and implemented appropriate procedures.
- Assisted with client personal care needs to foster independence and well-being.
- Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
- Maintained updated records and safeguarded patient privacy in accordance with HIPAA.
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
- Planned optimal meals based on established nutritional plans.
- Cared for patients by washing and ironing laundry, cleaning or assisting with personal care.
- Delivered high level of assistance with cooking, meal preparation and shopping.
- Documented patient status and reported changes in care needs.
- Maintained records of patient care, progress or problems to report and discuss observations.
- Assisted clients with proper exercises and rehabilitation.
- Checked patients' pulse, temperature and respiration.
- Provided entertainment and companionship through conversation, reading, and board games.
- Cared for disabled children or children with sick or disabled parents.
- Accompanied clients to doctors' offices or on other trips outside home.
- Planned, prepared or served meals to patients according to prescribed diets.
Company Owner
JL Hancock Construction
Tacoma, WA
06.2017 - 11.2022
- Reviewed employee performance evaluations to ensure compliance with company policies and procedures.
- Implemented safety procedures across all departments of the organization.
- Identified and recruited new staff members to support company operations.
- Managed financial records, including budgets, cash flow, invoicing, and payroll.
- Supervised inventory management systems for tracking stock levels, orders placed, and shipments received.
- Resolved customer complaints in a timely manner to maintain customer satisfaction levels.
- Established relationships with vendors and suppliers to secure materials at competitive prices.
- Monitored inventory levels and ordered necessary supplies when needed.
- Developed and implemented business plan to grow company revenue.
- Resolved conflicts between employees or customers by providing sound solutions that met everyone's needs.
- Oversaw day-to-day operations of the business, including staff management and scheduling.
- Mentored newly hired employees to take on responsibilities and tasks with solid understanding of requirements.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Kept records for production, inventory, income, and expenses.
- Resolved issues quickly through meticulous research and quick decision-making.
- Interviewed, trained and supervised employees.
- Conferred with customers to understand needs and finalize purchase orders.
- Developed business from ground up and prepared records and operations for smooth handover to new owners.
Assistant Food Service Manager
Sequioa State Park Lodge
Hulbert, OK
03.2003 - 10.2016
- Resolved customer complaints promptly and professionally in a courteous manner.
- Established standard operating procedures for all areas of the kitchen operations.
- Maintained accurate records of inventory levels, ordering supplies as needed.
- Provided guidance to employees on proper customer service techniques and procedures.
- Performed regular inspections of the facility's sanitation practices and facilities.
- Reviewed invoices from vendors for accuracy prior to payment processing.
- Participated in developing budgets for food services operations.
- Resolved customer complaints in a professional manner.
- Inspected kitchen equipment regularly for functionality and cleanliness.
- Assisted the Food Service Manager in training, scheduling, and supervising food service staff.
- Developed menus for special events according to budget constraints.
- Worked closely with chefs to ensure dishes were prepared correctly and timely.
- Ensured that all kitchen equipment was properly maintained and serviced regularly.
- Planned special events such as banquets, catering services.
- Collaborated with other departments within the organization regarding food service needs.
- Monitored food preparation activities to ensure adherence to safety standards and regulations.
- Evaluated existing menu items and created new ones based on customer feedback.
- Responded to customer concerns efficiently, accurately and with detailed information.
- Adhered to company food, safety, quality and sanitation policies.
- Developed and implemented staff schedules to ensure full coverage during peak hours.
- Monitored actions of staff and customers to uphold health and safety standards.
- Conducted performance evaluations for staff, providing feedback and setting goals for improvement.
- Oversaw the maintenance and repair of restaurant equipment to ensure operational efficiency.
- Trained new employees on restaurant policies, procedures, and customer service standards.
- Assisted in planning and executing special events and catering services.
- Oversaw daily operations of restaurant, ensuring efficient service and customer satisfaction.
- Scanned kitchen and service areas for items that needed to be cleaned or replenished and directed staff to complete tasks.
- Hired and trained new food service personnel to maintain high productivity levels of staff.
- Priced and ordered food products, kitchen equipment, and food service supplies.
- Reviewed daily task list with employees and assigned tasks for completion.
- Served customers by phone to take orders and answer product or service questions.
- Conducted regular staff meetings to discuss operational improvements and address concerns.
- Managed inventory levels, ordering supplies as needed to maintain stock.
- Maintained compliance with health and safety regulations, ensuring a clean and safe dining environment.
- Performed frequent checks to maintain consistently high quality of food preparation and service.
- Fostered a positive working environment, encouraging teamwork and employee engagement.
- Monitored food preparation methods, portion sizes, and presentation to ensure quality standards were met.
- Coordinated with chefs and kitchen staff to develop menus that satisfied customer preferences while managing costs.
- Collaborated with health inspectors to address any compliance issues promptly.
- Reduced food waste by overseeing and planning ingredients, anticipated customers, and popularity of items.
- Investigated and resolved customer complaints concerning food quality and service.
- Handled customer complaints and feedback, implementing changes to improve service.
- Managed inventory and rotated food products in storage to avoid spoilage and waste.
- Rotated and replenished products in display cases.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Explained goals and expectations required of trainees.
- Promoted safe working conditions by monitoring safety procedures and equipment.
Education
High School Diploma -
Shawnee Mission High School
Overland Park, KS06-1978
Skills
- Care plan assessment
- Medication organization
- Nutritional meal preparation
- Client documentation
- Patient transportation
- Ambulation assistance
- Dementia support
- Specialized dietary needs
- Behavioral management
- Patient lifting techniques
- Mobility activities
- Compassionate client care
- [State] Driver's license
- Emotional support
- Housekeeping
- Progress documentation
- Interpersonal communication
- Personal care services
- Light housekeeping
- Schedule management
Affiliations
- Love taking care of and spending time with my family and grandkids
- Enjoyed the day to day of taking care of another individual and being able to see any progress that was made.
- Excellent at organizing and cleaning.
- Work well with all kinds of people no matter what age.
- Very outgoing and task orientated
- Great at listening and trying to solve problems.
- Contribute a lot of time to my church and church family.
Timeline
Company Owner
JL Hancock Construction
06.2017 - 11.2022
Home Health Aide
Self-employeed
06.2016 - 10.2023
Assistant Food Service Manager
Sequioa State Park Lodge
03.2003 - 10.2016
High School Diploma -
Shawnee Mission High School