Summary
Overview
Work History
Education
Skills
Education and Training
Experience
Timeline
Generic

Joanne Hancock

2920 Lantern Drive South Daytona

Summary

Dynamic Front Desk Associate with extensive experience at AdventHealth Medical Group, excelling in patient communication and insurance verification. Proven ability to enhance guest satisfaction through effective conflict resolution and meticulous cash handling. Committed to maintaining safety and security protocols while ensuring a welcoming environment for all patients. Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information, and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.

Overview

22
22
years of professional experience

Work History

Front Desk Associate

AdventHealth MedicalGroup
New Smyrna Beach
06.2016 - Current
  • Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
  • Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
  • Engaged in friendly conversations while conducting check-in and check-out process.
  • Contacted patients to confirm, cancel, and reschedule appointments.
  • Handled co-payment and existing balance processing, providing patients with receipts and proper bills and change.
  • Arranged special accommodations for patients to maintain optimal comfortability during visit.
  • Verifying insurance and identification during appointment scheduling and check-in process.

Dispatcher

Epic Flight Academy
New Smyrna Beach
02.2014 - 06.2016
  • Preparing office space for business day each day before opening.
  • Dispatching training for dispatching students and flight instructors properly and safely.
  • Answering phone calls with friendly greetings for excellent customer service, as well as transferring customer to correct department for proper information.
  • Proctoring Federal Aviation Administration (FAA) tests.
  • Completed inputs to determine needed inventory.
  • Processed efficient and accurate cash, check, debit, and credit card payments for snack shop and merchandise displayed for customers and students.

Front Desk Associate

Florida Memorial Medical Center- Women's Care
Daytona Beach
12.2006 - 12.2009
  • Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
  • Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
  • Engaged in friendly conversations while conducting check-in and check-out process.
  • Contacted patients to confirm, cancel, and reschedule appointments.
  • Handled co-payment and existing balance processing, providing patients with receipts and proper bills and change.
  • Arranged special accommodations for patients to maintain optimal comfortability during visit.
  • Verifying insurance and identification during appointment scheduling and check-in process.

Front Desk Associate

Ocean's Pediatrics
Port Orange
03.2005 - 01.2006
  • Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
  • Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
  • Engaged in friendly conversations while conducting check-in and check-out process.
  • Contacted patients to confirm, cancel, and reschedule appointments.
  • Handled co-payment and existing balance processing, providing patients with receipts and proper bills and change.
  • Arranged special accommodations for patients to maintain optimal comfortability during visit.

Front Desk Associate

Surgery Center of Volusia
Port Orange
07.2003 - 03.2004
  • Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
  • Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
  • Engaged in friendly conversations while conducting check-in and check-out process.
  • Contacted patients to confirm, cancel, and reschedule appointments.
  • Handled co-payment and existing balance processing, providing patients with receipts and proper bills and change.
  • Arranged special accommodations for patients to maintain optimal comfortability during visit.
  • Verifying insurance and identification during appointment scheduling and check-in process.

Education

Some College (No Degree) - Associates of Arts

Daytona State College
Daytona Beach, FL

Skills

  • Hospitality services to fit patients' needs
  • Cash, credit, check, etc transactions
  • Multi-line phone systems to screen, forward, and process messages
  • Safety and security procedures of the office
  • Oral and written communications
  • Conflict resolution
  • Account changes per patient, including requesting, receiving, and updating medical records
  • Listening and understanding
  • Scheduling
  • Registration
  • Check-in processes
  • Insurance verification
  • Appointment scheduling
  • Cash handling
  • Record management
  • Patient communication
  • Listening skills
  • Credit card handling

Education and Training

true,other

Experience

["Hotel, Motel, and Resort Desk Clerks"],["Hotel, Motel, and Resort Desk Clerks"],["Dispatchers, Except Police, Fire, and Ambulance"]

Timeline

Front Desk Associate

AdventHealth MedicalGroup
06.2016 - Current

Dispatcher

Epic Flight Academy
02.2014 - 06.2016

Front Desk Associate

Florida Memorial Medical Center- Women's Care
12.2006 - 12.2009

Front Desk Associate

Ocean's Pediatrics
03.2005 - 01.2006

Front Desk Associate

Surgery Center of Volusia
07.2003 - 03.2004

Some College (No Degree) - Associates of Arts

Daytona State College

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Joanne Hancock