Joanne Harte

• Developed and implemented individualized life coaching plans for individuals
• Established strong rapport with clients, fostering trusting and supportive coaching relationships.
• Encouraged clients to set and achieve reasonable goals on weekly basis.
• Facilitated group workshops to help individuals identify and achieve their goals.
• Provided guidance on how to make decisions around career choices, relationships, and other life changes.
• Assisted clients with developing problem solving skills to manage difficult situations.

• Develop and write content for books, articles, blog posts and press releases
• Research topics of interest to ensure accuracy of information provided for writing projects.
• Built a loyal following through engaging author-reader interactions at book signings, speaking engagements or online platforms.
• Interview subject matter experts to gain additional insight into topics of interest.
• Edit manuscripts and other written materials to ensure accuracy and consistency with client's standards.

• Provide safety instructions to passengers prior to takeoff and landing.
• Assist passengers with stowing carry-on luggage in overhead compartments.
• Verify boarding passes and passports for all passengers.
• Greet passengers, answered questions, and directed them to their seats.
• Work alongside Cockpit and other Cabin crewmembers for smooth operations

• Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
• Collaborated with other departments to address recurring customer concerns, improving overall service quality.
• Coached employees through day-to-day work and complex problems.
• Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.

• Managed the Cabin Crew Department
• Enhanced relations between Top Management and rank and file staff meetings
• Conducted monthly department meetings
• Attended Management meetings in order to ensure their vision for the department was realized.
• Scheduled Flight Crew for daily flight operations
• Performed annual appraisals for Flight Attendants

Trained Crewmembers to:

• Demonstrate flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
• Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
• Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
• Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.

• Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
• Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
• Managed inventory levels for office supplies, reducing waste while guaranteeing availability when needed.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Handled scheduling for the Executive's calendar and prepared meeting agenda and materials.
• Reviewed incoming communications for urgency or importance; prioritized correspondence accordingly for executive review or action.
• Scheduled appointments promptly, ensuring optimal use of executive time while minimizing conflicts or cancellations.