JoAnne Henriksson
Longwood,FL
Summary
Dependable Team Leader with a track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments. Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations.
Overview
14
14
years of professional experience
Work History
Team Leader, Patient Area Cleaner
AdventHealth
01.2015 - Current
- Provided coaching and feedback on employee performance, encouraging professional development.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Established clear expectations for employees, providing guidance when needed.
- Maintained a positive work environment that promoted collaboration between team members.
- Ensured compliance with all safety regulations in the workplace.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Offered training and support to keep team members motivated and working toward objectives.
- Reviewed completed work to verify consistency, quality and conformance.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Maintained positive working relationship with fellow staff and management.
Car Detail Manager
AutoNation Ford
01.2011 - 07.2013
- Consistently met deadlines for completion of assigned projects while maintaining strict quality standards throughout all stages of work.
- Established effective communication channels within the team, improving collaboration and coordination efforts.
- Enhanced customer satisfaction by meticulously inspecting and correcting completed work.
- Implemented new techniques in the detailing process, resulting in reduced time spent on each car.
- Conducted regular inventory checks and maintained adequate supplies for smooth operations at all times.
- Addressed customer concerns promptly and professionally, upholding the reputation of the company.
- Trained new employees in proper detailing procedures, ensuring consistent quality across the team.
Education
Bachelor of Arts - Information Technology
Southern New Hampshire University
Hooksett, NH01-2026
Skills
- Analytical Thinking
- Evaluating Employee Work
- Team Supervision
- Technical Support
- Shift Scheduling
- Issue Resolution
- Complex Problem-Solving
- Attention to Detail
- Overseeing Daily Activities
- Safety processes and procedures
- Flexible Schedule
- Work Planning and Prioritization
- Problem-Solving
- Teamwork and Collaboration
- Multitasking
- Reliability
Timeline
Team Leader, Patient Area Cleaner
AdventHealth
01.2015 - Current
Car Detail Manager
AutoNation Ford
01.2011 - 07.2013
Bachelor of Arts - Information Technology
Southern New Hampshire University
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