Summary
Overview
Work History
Education
Skills
Interests
Work Availability
Timeline
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Jo Anne Herman

Little River,SC

Summary

Dynamic professional with extensive experience in customer service and team leadership at Food Lion. Proven track record in enhancing customer satisfaction and driving sales growth through effective training and innovative merchandising strategies. Skilled in money handling and decision-making, consistently delivering exceptional results in fast-paced retail environments.

Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

28
28
years of professional experience

Work History

Assistant Manager - Liquor Store

Food Lion
02.2022 - 03.2025
  • Supervised daily operations, ensuring team compliance with company policies and procedures.
  • Trained and mentored new staff, fostering a collaborative work environment.
  • Implemented customer service initiatives that improved satisfaction ratings.
  • Developed promotional displays and merchandising strategies to drive sales growth.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Generated repeat business through exceptional customer service.

Service Representative

Verizon
06.1997 - 09.2021
  • Managed customer inquiries and resolved issues through effective communication and problem-solving techniques.
  • Trained new service representatives on company policies, procedures, and customer service best practices.
  • Collaborated with cross-functional teams to improve service delivery and enhance customer experience.
  • Monitored performance metrics to ensure service quality standards were consistently met and exceeded.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
  • Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
  • Assisted clients in understanding billing procedures and payment options while maintaining strict adherence to internal policies regarding financial transactions.
  • Enhanced customer satisfaction by swiftly addressing and resolving service-related issues.
  • Conducted thorough research on behalf of customers facing unique situations or requiring specialized assistance beyond standard troubleshooting guidelines; presented findings in an easily digestible format tailored specifically for each inquiry type encountered during this process.
  • Collaborated with cross-functional teams to enhance overall client experience and satisfaction levels.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded to customer requests for products, services, and company information.
  • Delivered outstanding support, assisting customers in navigating complex product offerings and services.

Education

No Degree - Social Services

University of North Alabama
Florence, AL

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Customer relations
  • Staff training and development
  • Staff management
  • Workload management
  • Retail operations
  • Multitasking and organization
  • Verbal and written communication
  • Employee supervision

Interests

  • Bread Making
  • Growing herbs, vegetables, or fruits in home gardens
  • I enjoy cooking for friends and family gatherings
  • Enjoying the art of baking and pastry-making, experimenting with recipes
  • Gardening
  • Crafting and DIY Projects
  • Road Trips
  • Adventure Travel

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Assistant Manager - Liquor Store

Food Lion
02.2022 - 03.2025

Service Representative

Verizon
06.1997 - 09.2021

No Degree - Social Services

University of North Alabama