JoAnne Hinnant

Highly organized and detail-oriented professional with demonstrated success in health information and medical record management in leading healthcare institutions within fast-paced and pressurizing environments. Skilled in organizing and maintaining patient records, verifying accuracy and completeness of data, and updating electronic health information systems. Adept at communicating with patients, physicians, and other healthcare professionals to ensure proper flow of information. Committed to maintaining confidentiality and privacy of patient information in compliance with HIPAA regulations. Recognized for assessing operations and implementing process improvements to achieve organizational goals utilizing exceptional analytical talents. Possess exceptional leadership, interpersonal, decision making, prioritizing, analytical, problem-solving, communication, and time-management skills. Respected professional with experience in coding, maintaining medical charts and improving patient documentation. Smart Health Information Management Director driven to resolve issues and conflicts effectively while remaining calm in all types of situations. Offering decision- making, leadership and communication talents. Knowledgeable Health Information Manager with 5 years of experience in clinical database management. Adept at explaining medical terminology and data analysis with an extensive understanding of 5 use and training.

• Certified Professional Coder (CPC)
• Registered Health Information Technician (RHIT)

• Anthony & Associates WRNMMC, MD, 04/2023, Present, PEBLO Assistant, Contact Service members via telephone and email regarding the initiation of the MEB and scheduling of counseling with PEBLO. Provided each service member in person and through telephonic contact with written and verbal instructions pertaining to each step of the boarding process. Explains the significance of the completion of forms (intake form, physical form) to ensure all conditions are assessed accurately during the onboard process., Prepares and coordinates medical documentation using AHLTA-Web Print to create an electronic record of previous encounters, medication profiles, lab tests, RAD reports, clinical notes, and inpatient records., Maintain functional files for assigned cases., Career Note: Took a well-deserved career break due to spending time with family due to COVID-19 in 2021 and 2022.
• VetFed/Infinite, Rockville, MD, 06/2019, 01/2020, Final Content Reviewer, Conducted in-depth research on the current contention packaging and developed thorough working knowledge of necessary requirements to submit packages to veteran affairs office. Mitigated errors and streamlined application process by closely analyzing paperwork, verifying required signatures, and following established submission processes., Compiled and organized physician statements, medical records, subject matter expert feedback, and results of any diagnostic testing that support claims., Followed submissions all the way through, including uploading and distributing approval packets., Maintained pristine records and documentation, and file packets for timely VA submissions by overseeing sensitive information with discretion to protect privacy.
• Tree Frog Data Solutions, Cocoa Beach, FL, 08/2015, 07/2016, Inpatient Billing Coordinator, Oversaw pre-certification of all hospital admissions and surgeries for a provider of quality control, medical coding and auditing, and consulting services. Filed appropriate paperwork with insurance companies for payment of admissions and surgeries. Verified patient insurance information and entered it into EHR. Maintained records and data logs for hospital admissions and surgeries., Reconciled patient insurance denials and investigated and resolved conflicting information., Directed audits of documentation, outpatient office visits, and surgical procedures, and ensured that medical records reflected audit findings.
• Tree Frog Data Solutions, Cocoa Beach, FL, 07/2012, 08/2017, Lead Medical Records Auditor, Conducted audits on patient medical records to verify that the documentation reflects the services billed for reimbursement. Audited outpatient office visits and ambulatory surgical procedures to ensure compliance with regulatory and insurance requirements. Maintained accurate records and data logs of the audit process, findings, and outcomes., Facilitated mediation of medical records after completion of audit for clarification., Managed the position of Program Manager with Tree Frog Data/Axiom Corp. (5/2014 – 10/2014), overseeing medical coding staff to preserve security and consistency of records data and partnering with internal staff to formulate and ensure conformity with policies, regulations, and procedures.
• Family Healthcare Center of Fairfax, Fairfax, VA, 06/2003, 08/2016, Medical Records Technician Coder, Assigned correct ICD-9, CPT, and HCPCS codes, and entered automated data system and coding compliance edits program. Delivered provider training on proper methods, documentation, and provider and coder audit review., Troubleshot and resolved issues with ADS and CCE systems.
• Fort Belvoir Community Hospital, Fort Belvoir, VA, 09/2011, 06/2012, Chief, Medical Records Division, Monitored three departments within the Medical Records Administration division and functioned as subject matter expert, technical advisor, and consultant for medical records. Utilized coding compliance editor to perform outpatient monthly coding audits for the Data Quality Management Control Program. Assigned correct ICD-9, CPT and HCPCS codes to appropriate diagnoses and procedures, recorded analysis, and reviewed for accuracy., Supervised statistical workload data, implemented regular employee evaluation, and carried out hiring actions., Developed comprehensive educational programs for internal and external staff.
• Walter Reed Army Medical Center, Washington, D.C., Chief of Medical Records Administration Division | Medical Audit, Research, Statistics and Clinical Record Management Supervisor
• Kimbrough Ambulatory Care Clinic, Ft. Meade, MD, Lead Medical Record Technician Coder

• Certified Coding Professional
• Coding Compliance Edits
• Contract Writing
• Human Resources Elements and Performance
• CD-10-CM Training
• Management for Supervisors and Managers
• Medical Records Auditing
• Performance Improvement
• Revenue Cycle Strategies
• Risk & Quality Management
• Supervisor Training
• Uniformed Business Office: MTF

• American Medical Informatics Association