Joanne Hitzfeld
Guilford,CT
Summary
Office Manager at Prism Autism Education & Consultation with strong organizational skills and a commitment to exceptional customer service. Successfully streamline office operations, while effectively managing scheduling and supply inventory. Proven ability to maintain confidentiality and foster a collaborative environment, ensuring compliance with ethical standards in all practices.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Office Manager
Prism Autism Education & Consultation
05.2022 - Current
- Coordinate office operations, ensuring smooth workflow and adherence to policies.
- Manage scheduling for daily client appointments.
- Oversee inventory management, ensuring availability of necessary supplies for staff and clients.
- Maintain training materials for new staff, improving onboarding experience.
- Handle sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provide exceptional customer service when addressing client inquiries or concerns via phone calls and in person.
- Oversee facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
Registered Behavior Technician
Area Cooperative Educational Services
08.2004 - 05.2022
- Implemented individualized treatment plans to enhance developmental skills in children with autism.
- Developed engaging activities that promote social interaction and communication skills among clients.
- Ensured compliance with ethical standards and regulatory requirements in all applied behavior analysis practices.
- Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
- Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
- Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
- Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
- Assisted Board Certified Behavior Analysts in designing personalized treatment plans tailored to each client''s needs and goals.
- Worked as part of collaborative team to address changing needs of children and families.
- Increased client independence through the teaching of daily living skills such as self-care routines, meal preparation, and household chores.
- Conducted behavioral assessments, documenting progress and adjusting strategies as needed.
- Collaborated with multidisciplinary teams to ensure consistency in behavior intervention approaches.
- Trained and mentored new staff on therapeutic techniques and best practices in behavior management.
Education
High School Diploma -
Guilford High School
Guilford, CTSkills
- Office management
- Organizational skills
- Administrative support
- Mail handling
- Scheduling
- Office administration
- Employee supervision
- Supply management
- Facility management
Certification
Registered RBT Certification.
Timeline
Office Manager
Prism Autism Education & Consultation
05.2022 - Current
Registered Behavior Technician
Area Cooperative Educational Services
08.2004 - 05.2022
High School Diploma -
Guilford High School
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