Summary
Work History
Education
Skills
Accomplishments
Work Availability
Timeline
AdministrativeAssistant

Joanne Hoffman

Professional Real Estate Sales and Rental Specialist
Ormond Beach,FL

Summary

5 Star customer service professional with extensive experience in Real Estate Sales and Rental, Insurance, Retail,and Medical Front Desk. Outgoing, positive demeanor and proven skills in positive results with clients and Management and analytical problem-solver and organizational skills.

Work History

Retail Sales Specialist

Dillards Department Store
09.2019 - Current
  • Increased sales and customer satisfaction through personalized servicing.
  • Provided exceptional customer service by attentively listening to needs and offering tailored solutions.
  • Increased customer satisfaction by providing expert product knowledge and personalized recommendations.

State Licensed Life,Health and Annuities Insurance

JM Hoffman Ins.(Owner/Agent)
03.2004 - 04.2019
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Expanded product offerings by researching market trends and identifying potential growth opportunities.

State Licensed Real Estate Broker/Owner

JM Hoffman Real Estate
Ormond Beach, FL
02.1991 - 04.2004
  • Increased team productivity by implementing streamlined processes and effective communication strategies.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Education

Diploma - Medical Billing And Coding

Daytona StateCollege
Ormond Beach FL
2014

State Licensing (Life Health And Annuities) - Insurance Law And Ethics As Well As Sales

Orlando Insurance Licensing Prep
Orlando, FL
2014

Real Estate Licensing

Burt Roger' School of Real Estate
Orlando, FL

Skills

  • Management
  • Attention to Detail Focus
  • Organizational Skills Development
  • Cash Handling Accuracy
  • Problem-solving competence
  • Computer literacy competency
  • Customer Service
  • Customer Engagement
  • Relationship Building
  • Product Knowledge
  • Interpersonal and written communication
  • Sales Goals Attainment

Accomplishments

  • Achieved Pace Setter Title by exceeding above standard expectations in sales and servicing goals within 6 months working part time.
  • Promoted to Shop Director (sales specialist) due to committing to working full time and dedicating majority of my sales to my specialty. Exceeded sales goal required by corporate policy
  • Achieved "Rookie Agent Nationally my first year by introducing proper Policy choices thru customer's requested needs and wants resulting in top sales status.
  • Obtained my own agency within 2nd year of insurance sales and agent recruiting
  • Established "Broker" within my 2nd year of Real Estate Sales and Rentals which made it possible to established my own Agency
  • Achieved Multi-Million Dollar status by searching for Listings and sales through local contacts and MLS contributions.
  • Sales results were achieved by top not customer service and consisted personal client research.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Retail Sales Specialist

Dillards Department Store
09.2019 - Current

State Licensed Life,Health and Annuities Insurance

JM Hoffman Ins.(Owner/Agent)
03.2004 - 04.2019

State Licensed Real Estate Broker/Owner

JM Hoffman Real Estate
02.1991 - 04.2004

Diploma - Medical Billing And Coding

Daytona StateCollege

State Licensing (Life Health And Annuities) - Insurance Law And Ethics As Well As Sales

Orlando Insurance Licensing Prep

Real Estate Licensing

Burt Roger' School of Real Estate

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Joanne HoffmanProfessional Real Estate Sales and Rental Specialist