Accomplished Operations Director with a proven track record at University Of Minnesota Physicians, enhancing operational excellence and staff management. Spearheaded strategic initiatives, leading to significant business growth and workforce empowerment. Skilled in continuous improvement and staff training, adept at fostering high-performance teams and maintaining compliance.
Hi, I’m
Joanne Johnson
Buffalo,MN
Summary
Overview
21
years of professional experience
1
Certification
Work History
University Of Minnesota Physicians
Operations Director
03.2020 - Current
Job overview
- Developed strategic plans for business growth, enabling the company to expand its market share and increase revenue.
- Reviewed financial and operational reports on regular basis to make effective decisions.
- Led, supervised and provided strategic direction for workforce of 160 employees.
- Initiated change management strategies that effectively addressed employee concerns while driving forward organizational transformation efforts.
- Implemented equipment to eliminate production bottlenecks, boosting productivity and ensuring earlier completion date.
- Analyzed performance metrics and identified key areas for improvement, leading to optimized processes across the organization.
- Designed training programs for employees that resulted in increased skills proficiency and higher workplace morale.
- Established quality customer relationships through consistent delivery on commitments.
- Established a culture of continuous improvement, empowering employees to identify areas for optimization and implement innovative solutions.
- Cultivated a high-performance work environment by setting clear expectations and fostering open communication among employees.
- Mentored staff members, providing guidance and support that led to enhanced professional development and increased job satisfaction.
- Managed budgets with accuracy, consistently staying within allocated funds without sacrificing operational goals or objectives.
- Built strong relationships with stakeholders at all organizational levels, fostering collaboration between departments for optimal results.
- Conducted performance evaluations and provided constructive feedback to team members, promoting professional growth and development.
- Mentored and supervised diverse workforce, managing scheduling, supervision and performance management.
University Of Minnesota Physicians
Sr. Clinic Manager
05.2016 - 03.2020
Job overview
- Resolved patient complaints in a timely manner, ensuring a positive experience for all parties involved.
- Hired, trained and supervised employees to maintain team of high performers.
- Conducted regular staff evaluations, providing constructive feedback and setting clear expectations for future performance goals.
- Created and implemented policies to improve operational efficiency and patient care quality.
- Developed strong relationships with patients, fostering trust and loyalty to the clinic.
- Conducted frequent clinic walk-throughs to maintain safe work environment.
- Enhanced team performance by providing regular training and professional development opportunities.
- Created opportunities for cross-training employees so they could better understand different roles within the organization leading towards improved teamwork.
- Streamlined clinic operations by implementing efficient scheduling and appointment systems.
- Improved patient satisfaction through effective communication and compassionate care.
- Successfully managed clinic budgets, optimizing resource allocation for maximum efficiency.
- Demonstrated excellent leadership skills in managing a diverse team of medical professionals and support staff.
- Developed marketing strategies to increase visibility and patient base.
- Ensured compliance with healthcare regulations, maintaining up-to-date knowledge of industry standards and best practices.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
University Of Minnesota
Clinic Manager
08.2011 - 05.2016
Job overview
- Resolved patient complaints in a timely manner, ensuring a positive experience for all parties involved.
- Hired, trained and supervised employees to maintain team of high performers.
- Conducted regular staff evaluations, providing constructive feedback and setting clear expectations for future performance goals.
- Created and implemented policies to improve operational efficiency and patient care quality.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Developed marketing strategies to increase visibility and patient base.
- Enforced adherence with HIPAA regulations and other relevant laws and regulations to maintain compliance.
- Ensured compliance with healthcare regulations, maintaining up-to-date knowledge of industry standards and best practices.
- Collaborated with other healthcare providers to ensure seamless coordination of care for patients.
- Successfully managed clinic budgets, optimizing resource allocation for maximum efficiency.
Scottsdale Healthcare
Lead Nuclear Medicine Technologist
12.2002 - 08.2011
Job overview
- Developed and implemented improved diagnostic standards for inpatient and outpatient exams in alignment with department goals.
- Produced diagnostic images for use in identification and treatment of diseases by applying and measuring radioactive isotopes.
- Captured images using mobile equipment in operating rooms, emergency rooms, and patients' bedsides.
- Minimized patients' exposure to radiation with beam-restrictive devices and shielding techniques.
- Improved staff competency through targeted training programs and regular performance evaluations.
- Assisted physicians with accurate diagnosis by providing detailed analysis of acquired images and relevant clinical information.
- Monitored and managed inventory and supply levels of sterile and non-sterile items, contrast materials, catheters, films, and chemicals.
- Minimized downtime by managing equipment maintenance, calibration, and quality control tasks proactively.
- Contributed to overall hospital accreditation success by ensuring compliance with regulatory requirements in the nuclear medicine department.
- Streamlined workflow efficiency by optimizing scheduling and prioritizing cases based on urgency and complexity.
- Served as a mentor to junior technologists, fostering professional growth within the team.
- Promoted a positive work environment through effective communication, collaboration, and conflict resolution among team members.
- Explained procedures to patients and families and answered questions to ease anxiety and encourage patient cooperation.
- Performed technical procedures by applying radiopharmaceuticals to detect pathology.
- Practiced safe testing methods by limiting radiation exposure to patients and personnel.
- Evaluated new imaging sequence protocols and processes and executed prescribed nuclear medicine procedures.
Education
Rasmussen CollegeMinneapolis, MN
MBA from Business Administration
05.2023
University Overview
Northern Arizona UniversityFlagstaff, AZ
Master of Science from Health Care Administration
05.2014
University Overview
Northern Arizona UniversityFlagstaff, AZ
Bachelor of Science from Diagnostic Imaging
05.2010
University Overview
Skills
- Operational Excellence
- Staff Management
- Standard Operating Procedures
- Staff Training and Development
- Maintaining Compliance
- Emergency planning
- Safety Management
- Allocating resources
- Business process reengineering
- Continuous Improvement
- Workforce Planning
- Recruitment Strategies
- Total Quality Management
Affiliations
Affiliations
- Buffalo Bison Cheerleading Program President 2018-2024
Certification
- Certified Nuclear Medicine Technologist, ARRT and NMTCB - since 1998
- Certified CT Technologist, ARRT since 2013
Timeline
Operations Director
University Of Minnesota Physicians
03.2020 - Current
Sr. Clinic Manager
University Of Minnesota Physicians
05.2016 - 03.2020
Clinic Manager
University Of Minnesota
08.2011 - 05.2016
Lead Nuclear Medicine Technologist
Scottsdale Healthcare
12.2002 - 08.2011
Rasmussen College
MBA from Business Administration
Northern Arizona University
Master of Science from Health Care Administration
Northern Arizona University
Bachelor of Science from Diagnostic Imaging