Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Joanne Johnson

Satsuma,FL

Summary

Adept at streamlining operations and enhancing efficiency, Expertise in office management and customer service at KNR Electrical Services Inc to significantly improve workflow and client satisfaction. Strong organizational skills and proficiency in Microsoft Office led to a 30% increase in operational efficiency, showcasing ability to optimize resources and foster positive relationships with both staff and clients. Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.

Overview

15
15
years of professional experience

Work History

Office Manager

KNR Electrical Services Inc
09.2018 - Current
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained computer and physical filing systems.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Updated reports, managed accounts, and generated reports for company database.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Managed compliance to keep organization operating within legal and regulatory guidelines.
  • Reported to senior management on organizational performance and progress toward goals.
  • Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
  • Organized travel arrangements for executives by researching cost-effective options while accommodating individual preferences.
  • Implemented new software tools for streamlined project management, increasing efficiency in task completion across teams.
  • Optimized workspace usage by reorganizing floor plans according to team needs and office layout constraints.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Oversaw employee scheduling, timesheet management, and payroll processing to maintain accurate records.
  • Managed accounting invoices and billings, balanced accounts and created financial reports.
  • Streamlined office operations by implementing efficient document management and filing systems.
  • Communicated with clients daily via emails, telephone, texting and social media.
  • Established an organized database containing critical project information that streamlined decision-making processes across departments.
  • Monitored inventory levels of office supplies to avoid shortages while maintaining a cost-effective purchasing strategy.
  • Managed vendor relationships to ensure timely delivery of materials and services at competitive prices.
  • Obtained and reviewed construction insurance information and delivered to contract administrators.
  • Coordinated travel arrangements for team members attending conferences or conducting site visits, optimizing costs while ensuring convenience.
  • Collaborated with senior management to create strategic plans for future growth, streamlining processes, and improving overall efficiency.
  • Conducted regular audits of financial transactions to ensure accuracy and prevent potential discrepancies or fraud cases.
  • Reduced budget overruns by closely monitoring expenses and implementing cost-saving measures.
  • Controlled finances to lower costs and keep business operating within budget.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
  • Organized and updated databases, records and other information resources.
  • Completed weekly payroll for 40 employees.
  • Created organized filing system to manage department documents.
  • Register for building departments per Project area.
  • Apply for permits and schedule inspections.
  • Create Excel Spreadsheets to organize job progress.
  • Inputting new employees in Quickbooks, Employee Navigator, Fl New Hire and child support systems.
  • Updating employee information such as banking info, wage info, and personal data.
  • Ensuring employees have the necessary forms for their job.
  • Oversee ordering of materials and checking costs for overcharging.
  • Closing out orders after materials have shipped complete.
  • Certified payroll reporting. paper and online.
  • Writing Notice to Owners, filing liens and removing liens.
  • Oversee billing for projects by providing material invoices for said period.

Bartender

Ruby Tuesday
03.2014 - 09.2018
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
  • Followed strict recipes and drink measurements to minimize product used.
  • Explained daily specials and beverage promotions to exceed daily sales goals.
  • Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Recruited and trained new bartenders and barbacks to help maintain talented team.
  • Consistently met or exceeded sales targets by upselling premium products without compromising guest satisfaction.
  • Participated in promotional events, representing the establishment positively while showcasing signature cocktails.

Server

Cracker Barrell
06.2009 - 02.2015
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Education

Associate of Arts -

St Johns River State
Saint Augustine, FL

High School Diploma -

Pedro Menendez High School
Saint Augustine, FL
06.2009

Skills

  • Customer Service
  • Office Management
  • Organizational Skills
  • Office Administration
  • Excellent multi-tasking ability
  • Data Entry
  • Clear oral/written communication
  • Billing
  • Scheduling and calendar management
  • Administrative Support
  • Payroll Processing
  • Bookkeeping
  • Document Management
  • Payroll and budgeting
  • Clerical Support
  • Account Reconciliation
  • Mail handling
  • Human Resources
  • Training and coaching
  • Documentation and control
  • Policy Implementation
  • Workflow Optimization
  • Financial Reporting
  • Expense Reporting
  • Financial Tracking
  • Financial Accounting
  • Report Preparation
  • Travel Coordination
  • Documentation expertise
  • Policy and procedure modification
  • Information Protection
  • Budgetary Planning
  • Computer Skills
  • MS Office
  • Documentation And Reporting
  • Good Judgment
  • Onboarding and Orientation
  • Goal Setting
  • Permitting and Inspections
  • Document Control
  • Construction Software Proficiency
  • Technical Support
  • Supply Management
  • Attention to Detail
  • Critical Thinking
  • Active Listening
  • Time Management
  • Microsoft Office

Additional Information

Notary

Timeline

Office Manager

KNR Electrical Services Inc
09.2018 - Current

Bartender

Ruby Tuesday
03.2014 - 09.2018

Server

Cracker Barrell
06.2009 - 02.2015

Associate of Arts -

St Johns River State

High School Diploma -

Pedro Menendez High School

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Joanne Johnson