Summary
Overview
Work History
Education
Skills
Timeline
Generic

JOANNE KING

PITTSBURGH,PA

Summary

Hardworking professional with 38 years of experience and a proven knowledge of back office operations,administrative support and customer service. Aiming to leverage my abilities to successfully fill the Receptionist / Departmental Support Assistant

Overview

36
36
years of professional experience

Work History

Front Desk Associate

Evolve Massage & Wellness Center
11.2022 - Current
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Paid attention to detail while completing assignments.
  • Organized and detail-oriented with a strong work ethic.
  • Learned and adapted quickly to new technology and software applications.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Strengthened communication skills through regular interactions with others.
  • Passionate about learning and committed to continual improvement.
  • Excellent communication skills, both verbal and written.
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Resolved guest issues effectively, ensuring a positive customer experience.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Managed multiple phone lines, proficiently handling reservations, cancellations, and modifications.

Front Desk Associate

Medical Wellness Associates
06.2020 - Current
  • Kept accounts in balance and ran daily reports to verify totals.
  • Developed and maintained positive relationships with patients for satisfaction
  • Handled high-pressure situations calmly, maintaining professionalism at all times.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Received and routed laboratory results to correct clinical staff members.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Used computer programs and registration systems to schedule patients for routine and complex procedures.
  • Facilitated smooth office operations by managing multi-line phone systems and directing calls to appropriate staff members.

FRONT END CASHIER

Whole Foods Market
01.2017 - 06.2021
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Used POS system to enter orders, process payments and issue receipts.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Operated cash register to record transactions accurately and efficiently.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Enhanced team morale by maintaining positive attitude and encouraging peers during busy periods.
  • Ensured age-restricted products were sold in compliance with legal standards, protecting store from liability.
  • Implemented system for organizing shopping carts and baskets, improving front-end appearance and functionality.
  • Maintained up-to-date knowledge of store promotions and policies to provide accurate information to customers.
  • Assisted customers in locating products, leading to increased satisfaction and repeat business.
  • Resolved customer complaints with empathy and professionalism, restoring customer confidence.
  • Enhanced customer checkout experience by efficiently processing transactions and providing friendly service.
  • Demonstrated knowledge of store inventory by assisting customers in locating products and offering recommendations when necessary.
  • Worked extended hours during holidays or peak seasons to provide additional support for increased customer traffic.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Utilized strong communication skills to relay pertinent information between customers and other staff members effectively.
  • Maintained organized and orderly front end and removed carts, baskets, and debris.
  • Approached every question or concern with calm and level-headed approach.

PERMIT SUPERVISOR / OFFICE MANGER

Allegheny County Parks Department
03.1989 - 03.2021
  • Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
  • Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
  • Managed reservation inquiries over phone/email/web platforms effectively ensuring full capacity utilization.
  • Reconciled end-of-day reports to determine accurate billing and payment processing.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
  • Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
  • Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Optimized office space utilization, leading to more efficient and productive work environment.
  • Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
  • Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.

Education

High School Diploma -

Brashear
Pittsburgh, PA
06.1984

Skills

  • Directing Calls
  • Patient and Empathetic
  • Credit Card Payment Processing
  • Excellent Attention to Detail
  • Answering Emails
  • Understanding Customer Needs
  • Making Appointments
  • Answering Questions
  • Positive Attitude and Energetic
  • Front Desk Operations
  • Entering Patient Data
  • Check in and Checkout Procedures
  • Computer Skills
  • Call Documentation
  • Administration Office Operations
  • Call Answering and Routing
  • Telephone Etiquette

Timeline

Front Desk Associate

Evolve Massage & Wellness Center
11.2022 - Current

Front Desk Associate

Medical Wellness Associates
06.2020 - Current

FRONT END CASHIER

Whole Foods Market
01.2017 - 06.2021

PERMIT SUPERVISOR / OFFICE MANGER

Allegheny County Parks Department
03.1989 - 03.2021

High School Diploma -

Brashear

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