Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joanne Kirby

Highland

Summary

Accomplished Office Manager with over 20 years of expertise in front office operations, notably at Associated Obstetrics & Gynecology. Excelled in patient registration and insurance verification, while enhancing billing processes. Demonstrated exceptional communication skills and adeptness in document management, contributing to streamlined operations and improved patient service. Additionally, highly organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.

Overview

26
26
years of professional experience

Work History

Office Manager

Associated Obstetrics & Gynecology
01.2004 - 12.2024

Detail-oriented Office Manager with 20+ years of experience in managing front office operations within a multi-office medical practice. Proficient in patient registration, appointment scheduling, and insurance verification. Additional responsibilities involved the maintaining of accurate medical records using electronic health records [EHR] systems, along with the training and management of the billing team.


Administrative Assistant

Northwest Dermatology & Cosmetic Center
04.1999 - 12.2003
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained inventory of office supplies and placed orders.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

Education

Medical Informatics

Oakland Community College
Bloomfield Hills, MI

Skills

  • Billing
  • Vendor engagement
  • Staff Scheduling
  • Communication Skills
  • Patient Triage
  • Document management
  • Payroll processing

Timeline

Office Manager

Associated Obstetrics & Gynecology
01.2004 - 12.2024

Administrative Assistant

Northwest Dermatology & Cosmetic Center
04.1999 - 12.2003

Medical Informatics

Oakland Community College
Joanne Kirby