Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
References
Timeline
Generic

Joanne Kirchhoff

Portland,OR

Summary

Efficient and reliable office clerk with background in managing administrative tasks, ensuring smooth operations. Possess strong organizational skills and ability to multitask effectively across various projects. Known for improving file management systems, leading to quicker document retrieval times and increased office efficiency. Adapt at maintaining confidentiality of sensitive information and providing comprehensive support to team members.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Office Assistant

Clackamas bread plant
Clackamas, OR
03.2016 - 11.2017
  • Utilized office equipment such as printers, copiers, and fax machines efficiently.
  • Managed office supply inventory by tracking orders and ensuring adequate stock levels are maintained at all times.
  • Communicated with customers, employees and vendors to answer questions and address complaints.
  • Maintained and updated filing, inventory and database systems, manually or using computer.
  • Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
  • Answered and directed phone calls to appropriate staff members.
  • Provided administrative support to multiple departments as needed.
  • Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
  • Supported the planning and execution of corporate events and meetings.
  • Managed daily office operations and maintained a clean and efficient workspace.
  • Performed data entry tasks into various computer systems accurately and efficiently.
  • Troubleshot office equipment, computer hardware and software issues.
  • Delivered messages and ran errands.
  • Computed, recorded and proofread data or reports.

Mental Health Assistant

Holyoke Hospital
Holyoke, MA
04.2013 - 09.2015
  • Monitored patient behaviors and reported significant changes to supervising mental health professionals.
  • Supported patients in developing life skills and independence through targeted interventions.
  • Participated in professional development workshops to stay current with mental health practices.
  • Recorded patients' health metrics using thermometers or blood pressure gauges.
  • Engaged patients in therapeutic activities designed to enhance mental wellness and social skills.
  • Maintained accurate records of all client interactions and activities in accordance with HIPAA regulations.
  • Facilitated group therapy sessions with clients to encourage wellness goals.
  • Instructed new employees on protocols to use when interacting with psychiatric patients.
  • Provided crisis intervention services when needed to help stabilize the client's mental state.
  • Conducted intake interviews with new patients to complete forms, assess mental health condition or obtain treatment history.
  • Developed a trusting relationship with clients by demonstrating empathy and understanding while maintaining professional boundaries.
  • Restrained violent or suicidal patients using approved verbal or physical techniques.
  • Ensured a safe and secure environment for patients, adhering to facility safety protocols.
  • Provided psychiatric or personal care to emotionally disturbed or cognitively impaired patients.
  • Utilized de-escalation techniques to manage and prevent patient crises effectively.
  • Actively listened to clients without judgement while providing a safe space for them to express themselves freely.
  • Attended meetings with other healthcare professionals to discuss patient progress towards recovery goals.
  • Aided patients in performing activities of daily living.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Sales Associate

Plaid Pantry
Portland, OR
08.2011 - 06.2012
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Provided accurate information about products, prices and services.
  • Developed trusting relationships with customers by making personal connections.
  • Handled customer complaints in a professional manner.
  • Processed credit card transactions quickly and securely.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Conducted inventories on a regular basis to track stock levels.
  • Upsold additional items based on customer interests and needs.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Organized stockroom shelves according to size, color or style.

Education

Some College (No Degree) - Nursing

University of Massachusetts, Amherst
Amherst, MA

Skills

  • Time management
  • Research proficiency
  • Dedicated team player
  • Organizing and categorizing
  • 50 WPM typing speed
  • Customer service
  • Multi-line phone proficiency
  • Supply management
  • Report analysis
  • Complex Problem-solving
  • Excel spreadsheets
  • Medical terminology
  • Filing and data archiving
  • Data entry
  • Administrative support
  • Project management
  • Patient charting
  • Presentation preparation
  • Meticulous attention to detail
  • Office equipment maintenance

Affiliations

  • Art
  • Cooking/baking
  • Reading
  • Writing
  • Outdoor recreation
  • Pets
  • Motherhood
  • Gardening

Accomplishments

  • Written college essay selected to teach psychology classes.
  • Swimming academics.
  • Reading proficiency.
  • Excellent medical charting for insurance companies.

Certification

  • GED

References

References available upon request.

Timeline

Office Assistant

Clackamas bread plant
03.2016 - 11.2017

Mental Health Assistant

Holyoke Hospital
04.2013 - 09.2015

Sales Associate

Plaid Pantry
08.2011 - 06.2012

Some College (No Degree) - Nursing

University of Massachusetts, Amherst

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Joanne Kirchhoff