Jo Anne Knechtel
Davenport,FL
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
23
23
years of professional experience
Work History
Territory Operations Manager
Start-up
03.2022 - Current
- Conduct all operations business for the Clermont & Kissimmee Region
- Including recruitment of new employees, workforce training, and retention
- Analyze sales data to identify areas for improvement and devise effective marketing strategies
- Manage operational budgets, manage margins, and costs, and ensure revenue targets are met
- Attend webinars and industry events.
Staffing Manager
03.2020 - 03.2022
- Oversee all aspects of staffing of the Polk Co
- Office
- Including recruitment of new employees, workforce training and retention, disciplinary actions, and when adequate terminations
- Fully responsible for all performance evaluations
- Oversee all HR care of 120 Caregivers
- Collaborated with the Operations Manager in the case managing of all Polk Co (4 Regions).
ECC Manager
04.2019 - 03.2020
- Oversee the activities and performance of the ECC sales team
- Ensure team members have the necessary resources to perform properly, develop and assist with visiting referral sources to generate sales.
External Care Coordinator
10.2018 - 01.2019
- Introduce services to potential sources and maintain a relationship to generate leads
- Schedule and conduct public speaking events representing Comfort Keepers at various community events and fairs
- Perform all phases of care coordination for the Polk County area
- Develop initial care plans ensuring accuracy of all client documents, servicing, and reassessing existing client accounts
- Successfully initiated and maintained relationships with the Department of Family Services: Adult Program, Veterans Administration, and United Health Care: Medicaid Program to generate referrals.
Administrator
Spamed, Inc
08.2010 - 03.2016
- In charge of making sure the office runs smoothly, processing payroll for employees, keeping up accounting books, Verification of Insurance, processing denials and work AR accounts, and checking CMS 1500 possible errors
- Electronic and Mail claims
- Train new hires, create and maintain Employee Handbook, OIG compliance booklet including employee/doctor’s verification
- HIPAA Coordinator in addition to liaison with the community
- Aid provider with Insurer Applications, purchasing agent, and EMR trainer
- Keep with Medicare updates.
Office Manager
FIRC
10.2006 - 05.2010
- Check-in and out of the patient, medical billing, and Create handbooks for employees and providers
- Oversee the office runs smoothly, work with medical records and insurance verification and denials
- Responsible to hire and terminate employees
- Train new hires, purchasing agent, Work Aging Accounts to minimize outstanding balances
- Aid providers with Insurer Applications
- Keep up with Medicare updates
- Translate all documents to Spanish for the Spanish patients.
Office Manager
FIRC
10.2000 - 09.2006
- Office Manager for startup office
- Responsible for the creation of all the patient documents, Set up of electronic billing and billing software usage
- Purchasing Agent
- Created Employee handbook, HIPAA Compliance and Providers Handbook Responsible to hire and terminate employees, train employees
- Medicare updates in addition, train providers on certain documentation (PQRST)
- Liaison with Hispanic Communities, Health Fairs and set up volunteering with the local Community
Education
Master of Science - Health Administration/Specialty Population Health
Colorado State University Global Campus
Denver, CO12.2024
Department of Elder Affairs
CPR Instructor Certificate
HSI
Bachelor of Science - Nursing
Lincoln University
Caguas, Puerto Rico06.2018
Skills
- Organizational Management
- Staff Training
- MS Office
- Risk Management
- Team Leadership
- Incidents Management
- Customer Service
- Performance Monitoring
- Customer Retention
- Fluent in Spanish, English
- Case Management
Timeline
Territory Operations Manager
Start-up
03.2022 - Current
Staffing Manager
03.2020 - 03.2022
ECC Manager
04.2019 - 03.2020
External Care Coordinator
10.2018 - 01.2019
Administrator
Spamed, Inc
08.2010 - 03.2016
Office Manager
FIRC
10.2006 - 05.2010
Office Manager
FIRC
10.2000 - 09.2006
Master of Science - Health Administration/Specialty Population Health
Colorado State University Global Campus
Department of Elder Affairs
CPR Instructor Certificate
HSI
Bachelor of Science - Nursing
Lincoln University
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