Summary
Overview
Work History
Education
Skills
Certification
Software Systems
Timeline
Generic

Joanne Kousnetz

Chandler,AZ

Summary

Developed leadership and patient care skills in fast-paced medical environment. Skilled in team coordination, patient interaction, and administrative tasks. Seeking to transition into new role where these skills can contribute to organizational success.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Lead Medical Assistant

IM Specialists, LTD.
06.2023 - 12.2024
  • Trained all new hires on e-clinical works, phlebotomy, injections, etc..
  • Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
  • Ensured patient satisfaction by promptly addressing concerns, answering questions, and providing exceptional customer service.
  • Demonstrated expertise in phlebotomy, specimen collection, and basic laboratory testing procedures to support accurate diagnosis and treatment decisions.
  • Ensured timely follow-up care by contacting patients with test results and coordinating necessary appointments for further evaluation or treatment.

Lead Medical Assistant

Advanced Hemorroid Centers
11.2022 - 04.2023
  • Assisted with internal hemorrhoid banding, trigger point injections and external skin tag removals
  • Trained all new hires on Dr. Chrono, EMR systems, injections, etc..
  • Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
  • Demonstrated expertise in phlebotomy, specimen collection, and basic laboratory testing procedures to support accurate diagnosis and treatment decisions.

Medical Assistant

Gastroenterology services Ltd.
01.2011 - 04.2022


  • Tasks included were phlebotomy, injections, and IVs on a daily basis
  • Administered medications such as Fentanyl, Demerol and Versed under Dr.'s supervision
  • Removed polyps, took biopsies: cold, hot and snare, tattooed cancerous mucosa for later colon resections during colonoscopies and assisted with EGDs (Esophagogastroduodenoscopy)
  • Well versed in infusions: Remicade, Entyvio and Iron
  • EKG lead placement, blood pressure/pulse oximeter, and measured accurate vital signs
  • Medication refills/e-scribe
  • Ordered medical supplies for surgical suite and office, triage calls, contacted patients for appointment reminders, and recorded patient history
  • Trained new MA employees
  • CPR/AED Certified
  • Assisted in minor procedures such as IRC (infrared coagulation) for internal hemorrhoids
  • Credentialed both Gastroenterologists through JCAHO

Server

Cheesesteak Factory
05.2010 - 03.2020
  • Customer service
  • Food & beverage server
  • Works well under pressure
  • Multitasking
  • Basset and food sanitation certified

Education

Associate's degree - Culinary Arts

Moraine Valley Community College
Palos Hills, IL

College Degree - Medical Assisting

Westwood College
Woodridge, IL
12.2011

Skills

  • HIPAA compliance
  • Clinical leadership
  • Medical supply inventory
  • Laboratory specimen collection
  • Equipment sterilization
  • Vital signs monitoring
  • Phlebotomy expertise

Certification

  • AED Certification
  • Food Handler Certification
  • Medical Assistant Diploma
  • BLS Certification
  • CPR Certification

Software Systems

  • E-Clinical
  • Dr. Chrono
  • MS Office
  • Google Suite

Timeline

Lead Medical Assistant

IM Specialists, LTD.
06.2023 - 12.2024

Lead Medical Assistant

Advanced Hemorroid Centers
11.2022 - 04.2023

Medical Assistant

Gastroenterology services Ltd.
01.2011 - 04.2022

Server

Cheesesteak Factory
05.2010 - 03.2020

College Degree - Medical Assisting

Westwood College

Associate's degree - Culinary Arts

Moraine Valley Community College

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Joanne Kousnetz