Joanne Kuo
Queens,NY
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
9
9
years of professional experience
Work History
Store Manager
VIvi Buuble Tea Corporation Inc
New York, NY
02.2020 - 01.2023
- Organized promotional events to increase product awareness.
- Updated POS system with new products and promotional offers.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Implemented successful business strategies to increase revenue and target new markets.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Head Bartender
Hotel Americano Chelsea New York
New York, NY
03.2018 - 01.2020
- Coordinated special events such as tastings, fundraisers, corporate functions.
- Conducted regular inventory checks of all beer, wine, spirits, juices, and other ingredients used in cocktails.
- Performed opening and closing duties such as setting up glasses and bar equipment and restocking items.
- Created weekly reports of sales figures for management review.
- Developed new cocktail recipes for the menu.
Bartender
Turntable Jazz Bar
New York, NY
02.2017 - 12.2017
- Developed good working relationships with fellow employees through effective communication.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Greeted customers and provided excellent customer service.
- Balanced daily registers and generated sales reports for management.
Store Manager
Maruko Sushii & Tea
New York, NY
10.2013 - 09.2016
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
Education
Finance Bachelor 's Degree - Business Management
Chihlee Institute of Technology
Taiwan05-2008
Skills
- Project Management
- Competitor Monitoring
- Revenue Generation
- Supply Ordering
- Customer Service Management
- Employee Training
- Problem-Solving
- Multitasking and Organization
Languages
English
Professional
Chinese (Mandarin)
Professional
Timeline
Store Manager
VIvi Buuble Tea Corporation Inc
02.2020 - 01.2023
Head Bartender
Hotel Americano Chelsea New York
03.2018 - 01.2020
Bartender
Turntable Jazz Bar
02.2017 - 12.2017
Store Manager
Maruko Sushii & Tea
10.2013 - 09.2016
Finance Bachelor 's Degree - Business Management
Chihlee Institute of Technology