JoAnne Lake
Las Vegas,NV
Summary
Organized Club Manager with experience producing successful shift teams and maximizing club profit. Celebrated for increasing positive customer reviews.
Resourceful Office Manager with many years of experience optimizing office procedures and overseeing operations. Skilled in schedule management, payroll administration, and business correspondence coordination. Disciplined and systematic professional thrives in high-pressure, team-based atmospheres.
Well-rounded professional possessing excellent clerical and team support abilities. Skilled in scheduling meetings and appointments and organizing office operations. Punctual professional committed to satisfying customer needs and meeting office demands.
Overview
41
41
years of professional experience
Work History
Players Club Manager
Longhorn Casino
Las Vegas, Nevada
11.2017 - Current
- Managed daily club operations.
- Enrolled casino guests for Players Club benefits, checked IDs.
- Informed patrons of current promotions.
- Selling Longhorn merchandise and monitoring inventory.
- Training of club employees on all daily task.
Select Home Care
Caregiver Services Inc.
Thousand Oaks, California
10.2010 - 03.2017
- Personal Care: Bath and shower assistance, oral care, toileting.
- Mobility Needs: walker assistance, wheelchair assistance, supervision of ambulation, transfers.
- Nutrition and dietary needs: cooking, special dietary needs, feeding, and grocery shopping.
- Special needs: night supervision, oxygen assistance. Assist and monitor medications.
Accounting Supervisor
Cirqua Water Filtration
Camarillo, California
03.2006 - 01.2010
- accounts payable, accounts receivable,
- Data entry, processing credit cards.
- Audit findings.
- Submit invoices for payment.
- Balancing daily bank deposits.
Office Manager
Mission Linen Supply
Ventura, California
09.1984 - 04.2004
- Managed daily office operations and ensured smooth workflow across departments.
- Developed and implemented office policies to improve efficiency and organization.
- Trained new employees on administrative procedures and office protocols.
- Maintained filing systems, both electronic and physical, for easy access to documents.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
Education
Ventura High School
Ventura, CA06-1976
Skills
- Club management
- Customer service
- Employee training
- Inventory management
- Marketing promotions
- Relationship building
- Problem solving
- Office administration
- Accounts management
- Customer relationship management
- Payroll administration
- Time management
- Attention to detail
Timeline
Players Club Manager
Longhorn Casino
11.2017 - Current
Select Home Care
Caregiver Services Inc.
10.2010 - 03.2017
Accounting Supervisor
Cirqua Water Filtration
03.2006 - 01.2010
Office Manager
Mission Linen Supply
09.1984 - 04.2004
Ventura High School