JoAnne Landon
Denver,CO
Summary
Effective at choosing items to fulfill customer orders. Excellent sales, service, and communication skills. Focused on building customer loyalty with a relationship-oriented approach. Dedicated Personal Shopper well-versed in selecting, packing, and delivering orders. Results-oriented and thorough with strong focus on efficiency.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Motivated high school student with a track record of academic excellence looking for part-time work. Intends to develop professional work experience utilizing excellent communication and time management skills.
Overview
7
7
years of professional experience
Work History
Receptionist
The Hair Societe
Denver, CO
12.2022 - Current
- Answer and directed incoming calls using multi-line telephone system.
- Schedule and confirmed appointments.
- Serve visitors by greeting, welcoming, and directing them to appropriate personnel.
- Maintain a neat reception area by organizing materials and tidying up furniture.
- Assist in maintaining office supplies inventory by checking stock to determine inventory level, anticipating needed supplies, placing orders for supplies, and verifying receipt of supplies.
- Process customer payments using cash registers or point-of-sale terminals, according to company policies and procedures.
Personal Shopper
Instacart
Denver, CO
03.2024 - 09.2024
- Assisted customers in selecting items that met their individual needs and preferences.
- Maintained a high level of customer service while ensuring customer satisfaction.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Read orders to obtain item numbers and located merchandise in bins or on shelves.
- Shop and deliver groceries in a timely manner.
Bartender and Waitress
Cafe Del Sol
Lakewood, CO
03.2019 - 01.2021
- Greeted customers and provided excellent customer service.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Provided drink suggestions to customers based on their preferences.
- Processed payments accurately and efficiently with POS system.
- Assisted in setting up the bar for service shift.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Stocked ice bins and coolers as needed throughout shift.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Cleansed glasses with sanitizing solution after each use.
- Resolved customer complaints in a professional manner.
- Performed opening and closing duties including restocking supplies.
- Adhered to state regulations regarding serving alcohol responsibly.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Developed good working relationships with fellow employees through effective communication.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
Driver
Uber And Lyft
Denver, CO
04.2018 - 03.2020
- Navigated routes using GPS systems for efficient delivery of passengers.
- Maintained cleanliness of vehicle interior and exterior, including vacuuming, washing windows, and refueling when necessary.
- Responded to customer inquiries in a timely manner via phone or text message.
- Provided friendly customer service during trips, including offering assistance with luggage loading and unloading and answering questions about local attractions.
- Monitored fuel levels and tire pressure regularly to ensure vehicle is running efficiently.
- Displayed excellent time management skills by arriving at pickup locations early or on time.
- Followed company protocols regarding cancellations, refunds, and other requests from customers.
- Reported any incidents or accidents while driving immediately to supervisor or dispatch center.
- Adhered to all city regulations related to ride share services such as speed limits, parking rules.
- Updated records of trip details such as passenger pick-up and drop-off times, mileage traveled.
- Drove passengers from pick-up points to deliver to destination.
- Maximized passenger satisfaction by maintaining vehicles in safe and clean operating condition.
- Offered riders information about local attractions and restaurants.
- Cleaned vehicle regularly to maintain professional appearance.
- Notified customers of delays to decrease calls to support.
- Collaborated with rideshare platform support teams to address any operational concerns.
- Provided excellent customer service, including assistance with luggage and answering queries about the local area.
Education
Graduate Certificate - Office Specialist
Barnes Business College
Denver, CO03-1989
Skills
- Customer Service
- Attention to Detail
- Decision-Making
- Verifying Order Accuracy
- Online Order Processing
- Heavy Lifting
- Flexible Schedule
- Planning and Organization
- Upbeat and Outgoing Attitude
- Purchase Recommendations
References
References available upon request.
Timeline
Personal Shopper
Instacart
03.2024 - 09.2024
Receptionist
The Hair Societe
12.2022 - Current
Bartender and Waitress
Cafe Del Sol
03.2019 - 01.2021
Driver
Uber And Lyft
04.2018 - 03.2020
Graduate Certificate - Office Specialist
Barnes Business College