Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Joanne Leon

Valrico,FL

Summary

Knowledgeable insurance representative promoting several years' expertise successfully working for organizations. Courteous and cordial with a desire to take on challenges at a new company. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Looking to obtain part-time employment with weekend and evening shift options. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.

Overview

20
20
years of professional experience

Work History

Supplemental Insurance Specialist

Social Security Administration, SSA
Seffner, FL
09.2001 - 07.2021
  • Investigated any discrepancies between client's stated needs and actual coverage requirements.
  • Evaluated customer feedback on products and services offered by the company in order to identify areas of improvement.
  • Processed payments for insurance premiums and maintained accurate records of all transactions.
  • Analyzed current processes for identifying areas where improvements could be made in order to increase efficiency.
  • Validated insurance and advised patients of benefits and coverage.
  • Efficiently managed collections and receivables, referrals process and billing to meet revenue goals.
  • Managed the appeal process for denied claims, providing necessary documentation and follow-up.
  • Assessed patient eligibility for Medicaid, Medicare, and other government assistance programs.
  • Collected payments, processed receipts and informed policyholders of outstanding balances.
  • Assisted claimants, providers and clients with problems or questions regarding claims.
  • Transcribed data to worksheets and entered data into computer to prepare documents and adjust accounts.
  • Signed payment approvals accepted claims.

Education

Associate of Arts - General Studies

Hesser College
Manchester
04-1997

Skills

  • Account management expertise
  • Documentation abilities
  • Reporting abilities
  • Account Management
  • Claims Management
  • Reporting skills
  • Negotiation abilities
  • Policy Renewals
  • Client Relations
  • Customer Service
  • Customer follow-up
  • Policy Knowledge
  • Client Account Management

Languages

Spanish
Full Professional
Portuguese
Limited

Timeline

Supplemental Insurance Specialist

Social Security Administration, SSA
09.2001 - 07.2021

Associate of Arts - General Studies

Hesser College
Joanne Leon