Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joanne Lindstrom

Saint Paul,MN

Summary

Dependable [Job Title] successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Motivated [Job Title] with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Organized [Job Title] with experience in [Type] restaurant environments. Effective creator of service structures with thoughtful organization. Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

28
28
years of professional experience

Work History

Sever

Tin Cups
01.2017 - 08.2023
  • Bussed and reset tables to keep dining room and work areas clean.
  • Cultivated warm relationships with regular customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Served food and beverages promptly with focused attention to customer needs.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Inspected dishes and utensils for cleanliness.

Housekeeping Supervisor

Hamton Inn
01.2010 - 01.2012
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Completed schedules, shift reports, and other business documentation.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Evaluated employee performance and developed improvement plans.
  • Managed laundry sorting, washing, drying, and ironing.
  • Adhered to safety protocols by enforcing proper equipment usage.

CNA

New Hope Nursing
01.1996 - 12.2000
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
  • Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
  • Transported patients between rooms and appointments or testing locations.
  • Supported needs of [Number]+ residents under long-term care.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Helped patients complete range of motion exercises to prevent loss of function during care.

Education

GED -

Washington County Jail
Washington County Jail In Minnesota
01.1995

Skills

  • Food and beverage pairings
  • Dining area maintenance
  • Beverage preparation
  • Point of sale operation
  • Order delivery practices
  • Guest relations management
  • Menu memorization
  • Hospitality service expertise
  • High-volume dining
  • To-go order preparation
  • Guest seating arrangements
  • Front-of-house display creation
  • Performance improvement
  • Food station setup
  • Cash Handling

Timeline

Sever

Tin Cups
01.2017 - 08.2023

Housekeeping Supervisor

Hamton Inn
01.2010 - 01.2012

CNA

New Hope Nursing
01.1996 - 12.2000

GED -

Washington County Jail

Similar Profiles

CREATE PROFILE
Joanne Lindstrom