Joanne Linton
Mesa,AZ
Summary
Proven leadership in mentoring staff and implementing process improvements. Skilled in insurance verification and critical thinking, ensuring compliance and maximizing reimbursements while fostering strong client relationships.
Insurance professional with strong background in verifying insurance coverage and benefits. Skilled in navigating complex systems, resolving discrepancies, and ensuring accurate information. Known for excellent team collaboration and adaptability to changing needs. Efficient in communication, problem-solving, and maintaining high standards for quality and results.
Overview
27
27
years of professional experience
Work History
Insurance Verification Specialist
Safelite Auto Glass
01.2011 - 07.2025
- Assisted with insurance verification processes to ensure accurate customer information.
- Collaborated with insured and insurance providers to gather necessary documentation for claims processing.
- Communicated effectively with insured regarding their insurance status and required information.
- Provided training and 1:1 mentorship when needed to those new to our division.
- Wrote policy and training material to ensure the department ran efficiently.
- Researched and updated FAQ's in regards to new insurance companies or changes in existing insurance companies.
- Found a way to save four minutes per claim saving the company approximately 1 million dollars a year.
Case Manager
Grace Healthcare
03.2009 - 09.2010
- Monitored patient progress, adjusting interventions based on evolving requirements.
- Implemented quality improvement initiatives that streamlined processes and enhanced overall service delivery standards.
- Managed caseloads efficiently, prioritizing high-risk cases while ensuring all patients received appropriate attention and support.
- Collaborated with multidisciplinary teams to enhance service delivery and outcomes.
- Conducted thorough assessments to identify psychosocial and medical needs of patients.
- Developed and maintained relationships with community resources for referral purposes.
- Mentored junior staff in best practices for case management and patient advocacy.
- Implemented process improvements that enhanced workflow efficiency and reduced delays in care delivery.
Case Manager
Fountain View Village
01.2003 - 03.2010
- Assessed all incoming admissions for medical complexities and financial liability.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
Case Manager and Assist Director of Nursing.
Ridgecrest Health And Rehabilitation
04.2000 - 04.2003
- Part of transition team brought in to help facility revert back to private owner as previous owner went through bankruptcy.
- Did contracting with all nursing vendors, including but not limited to, nursing supplies, insurance companies, laboratory services, medication company including formulary, ect.
- Wrote case management training and policies.
- Assisted with writing and implementing all nursing policy and procedure.
- Assisted with annual budget, and did quarterly reviews to ensure facility was on track with budget.
Case Manager
Fountain View Village
05.1998 - 01.2000
- Assisted with the transition of the medicare reimbursement process.
- Wrote policies and procedures for new case management position.
- Trained employees on the changes to new medicare guidelines and how to implement changes.
- Worked closely with billing office and director of nursing to ensure documentation was correct for maximal financial reimbursements.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Education
No Degree - Case Management
Ongoing Education
Phoenix, Az12-2010
No Degree - Case Management
Scottsdale Community College
Scottsdale, AZ12-1998
Associate of Applied Science - Nursing
Maricopa Community Colleges, Gateway Community College
Phoenix, AZ02-1996
Skills
- Attention to detail
- Staff leadership
- Computer proficiency
- Communication and interpersonal skills
- Customer relationship management
- Critical and analytical thinking
- Organization and time management
- Adaptable and flexible
- Collaborative relationshops
Work Preference
Work Type
Full TimeLocation Preference
RemoteImportant To Me
Company CultureWork from home optionTimeline
Insurance Verification Specialist
Safelite Auto Glass
01.2011 - 07.2025
Case Manager
Grace Healthcare
03.2009 - 09.2010
Case Manager
Fountain View Village
01.2003 - 03.2010
Case Manager and Assist Director of Nursing.
Ridgecrest Health And Rehabilitation
04.2000 - 04.2003
Case Manager
Fountain View Village
05.1998 - 01.2000
No Degree - Case Management
Ongoing Education
No Degree - Case Management
Scottsdale Community College
Associate of Applied Science - Nursing
Maricopa Community Colleges, Gateway Community College