Summary
Overview
Work History
Education
Skills
Timeline
OfficeManager

Joanne Lovett

Hurlock,MD

Summary

Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic. Proficient Manager delivering encouragement and feedback to help employees be successful. Energetic professional with great poise. Well-trained in Manager details. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated Manager expertise, including competitive offerings, pricing and market positioning. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Proactive and meticulous Manager with over 5 years of experience in bar industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.

Overview

18
18
years of professional experience

Work History

Office Manager

1800 Radiator
09.2008 - Current
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Coached employees through day-to-day work and complex problems for 15 years.
  • Defined clear targets and objectives and communicated to other team members.
  • Monitored customer service trends and provided insights to management team for further improvement.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Reconciled end-of-day reports to determine accurate billing and payment processing.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Established team priorities, maintained schedules and monitored performance.

Bar Manager

Stacy
Salisbury, MD
01.2005 - 01.2010
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Followed strict recipes and drink measurements to minimize product used.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
  • Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
  • Motivated staff to perform at peak efficiency and quality.
  • Explained daily specials and beverage promotions to exceed daily sales goals.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Improved customer service rankings by resolving issues quickly and accurately.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Implemented drink prep procedures, significantly reducing wasted stock.
  • Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
  • Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
  • Closed out cash register and prepared cashier report at close of business.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.

Education

Parkside High School
Salisbury, MD

Skills

  • Database Administration
  • Written Communication
  • Sorting and Labeling
  • CRM Software
  • Workflow Planning
  • Business Administration
  • Account Reconciliation

Timeline

Office Manager

1800 Radiator
09.2008 - Current

Bar Manager

Stacy
01.2005 - 01.2010

Parkside High School
Joanne Lovett