Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joanne Maloney

Andover,MA

Summary

Accomplished Sr Administrative Specialist from Pfizer, Wyeth Pharmaceuticals, adept in streamlining operations and enhancing efficiency by 30% through process improvements and automation. Skilled in Microsoft Office and project coordination, with a knack for fostering strong professional relationships and maintaining confidentiality. Demonstrates exceptional organizational and interpersonal abilities, driving successful team and event coordination. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Organized office professional with experience with various administrative tasks such as preparing agendas, scheduling meetings and providing customer assistance. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

19
19
years of professional experience

Work History

Sr Administrative Specialist

Pfizer, Wyeth Pharmaceuticals
12.2005 - 07.2024
  • Prepared flawless emails and technical memorandums upon direction of immediate supervisor.
  • Acted as backup for other administrative assistants by providing task support and adapting to individual needs.
  • Categorized and securely processed sensitive documents with information of deeply personal nature or corporate sensitivity.
  • Acquired proper equipment, refreshments and supplies for meetings and supported needs of attendees.
  • Coordinated training for new team members, overseeing onboarding details and designing framework for future acquisitions.
  • Provided administrative support to clients internally and supported needs for materials organization.
  • Drafted documents in company-directed formats and fonts, maintaining exceptional style consistency.
  • Streamlined office operations by implementing efficient administrative processes and procedures.
  • Supported long-standing professional relationships and established strategic ones, creating favorable conditions for enduring partnerships.
  • Expertly organized logistics for functions both within and outside of organization.
  • Boosted employee morale through the development of team-building initiatives and recognition programs.
  • Collaborated with HR to streamline hiring processes, reducing time-to-fill for open positions.
  • Increased efficiency by automating routine tasks using various software applications.
  • Reduced expenses by negotiating vendor contracts, resulting in significant cost savings for the company.
  • Provided exceptional customer service to internal and external clients, addressing their needs promptly and professionally.
  • Coordinated successful events, including conferences, workshops, and meetings to foster industry relationships.
  • Maintained strict confidentiality while managing sensitive information related to personnel matters and financial records.
  • Assisted executives in decision-making with the preparation of detailed reports and data analysis.
  • Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.
  • Worked on behalf of senior leaders to complete project requirements according to schedules and within budgetary limitations.
  • Scheduled meetings booked meeting rooms and prepared meeting agendas.
  • Managed filing system, entered data and completed other clerical tasks.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Surpassed team goals by partnering with colleagues to implement best practices and protocols.

Education

Associates Degree in Administrative Support - Accounting

Chandler School
Boston, MA
05.1973

Skills

Strong Organizational Abilities

Project Coordination Expertise

Team Leadership and Motivation

Expert Time Management

Effective problem solving

High-Level Multitasking

Detail-oriented approach

Confidentiality and Discretion

Process improvement strategies

Exceptional interpersonal skills

Travel arrangements coordination

Human resources knowledge

Policy and procedure implementation

Budget management proficiency

Calendar Management Expertise

Meeting Planning and Execution

Expertise in Microsoft Office

Office Space Organization

Document Preparation and Editing

Verbal Communication

Customer Relations

Scheduling appointments

Document Management

Event Coordination

Meeting planning

Videoconference preparation

Customer Service

Problem-Solving

Time Management

Attention to Detail

Problem-solving abilities

Excellent Communication

Critical Thinking

Organizational Skills

Team Collaboration

Active Listening

Data Entry

Database entry

Invoice Processing

Timeline

Sr Administrative Specialist

Pfizer, Wyeth Pharmaceuticals
12.2005 - 07.2024

Associates Degree in Administrative Support - Accounting

Chandler School
Joanne Maloney