Hi, I’m
Joanne Martinez
Hemet,CA
Summary
To provide excellent service to clients and staff thru interaction, team work, skill sets and a excitement for life personality.
Overview
21
years of professional experience
1
Certification
Work History
Ontellus
Receptionist
08.2022 - Current
Job overview
- Customer service is first and foremost.
- Answer busy phones and transfer to correct ext.
- Screen callers to assure best quality service.
- Process and mail subpoenas to correct location, facilities or firm.
- Facilitate outgoing checks.
- Scan all documents incoming and outgoing into DVT Microsoft platform.
- Ordering some supplies smooth operations of front office.
- Meet deadlines.
- Interactive with all associates and department's.
- Participate in regular company Town Hall meetings via zoom.
- Familiar with switch board (Ring Central).
- Upkeep of copiers.
- Data entry for clients and locations and facilities.
- Medical records
- Database typing
Hemet Chrysler Dodge Jeep Ram
Receptionist
06.2021 - Current
Job overview
- Answer phone, greet clients and match to salesman. Filing, copying and preparing deal jackets and folders, keeping up with supplies.
Array
Records Retrieval Specialist
10.2024 - 06.2025
Job overview
- Coordinated records retrieval processes to enhance operational efficiency and reduce turnaround times.
- Implemented systematic tracking of requests, ensuring timely and accurate delivery of documents.
- Trained team members on best practices for managing sensitive information and maintaining compliance standards.
- Streamlined communication with clients to clarify document requirements and expedite retrieval processes.
- Collaborated with cross-functional teams to identify process inefficiencies, recommending actionable improvements for better service delivery.
- Improved records retrieval efficiency by implementing advanced organizational systems and protocols.
San Diego Best Hearing
Front Office Receptionist, Best San Diego Hearing
10.2004 - 11.2018
Job overview
- Busy phones, filing, patient charts, insurance verification, co-pays, reports, greet Patients, assist with ENG and vestibular testing. I had to keep patients calm by listening to them and arresting any fears. I also took background history and helped patients fill out paperwork.
Metagenics E-Commerce
Customer Service Representative
01.2018 - 01.2018
Job overview
- Heavy phones, customer help line and accurate orders placed. Clients and doctors would call in with questions and orders. Clients also requested to participate in product training and my assistance was needed to facilitate this.
Angels Wingz
Home Health Caregiver
01.2012 - 01.2017
Job overview
- Helped with ADL (activities of daily living), Keeping clients calm and comfortable, bill pay, shopping, meal prep., implement mental and physical exercising, medications, transporting.
Education
Lake Forest Beauty College
Mission Viejo High SchoolMission Viejo, CA
High school diploma or GED from General Studies
Orange Coast Community CollegeCosta Mesa, CA
from Psychology, sociology, allied health
01.1994
Skills
- Office Administration (5 years)
- Medical Terminology (2 years)
- Medical Scheduling (5 years)
- HIPAA (5 years)
- Front desk (8 years)
- Customer service (10 years)
- Microsoft Office (5 years)
- Patient Care (10 years)
- Medical records (2 years)
- Google Docs (4 years)
- Computer literacy (10 years)
- Clerical experience (3 years)
- Communication skills (10 years)
- Hospitality
- Computer skills (10 years)
- Administrative experience (3 years)
- Time management (10 years)
- Organizational skills (10 years)
- Data Entry (5 years)
- Microsoft Outlook (4 years)
- Clerical experience
- Records management
- HIPAA
- Customer service
- CRM software
- Windows
- EMR systems
- Cash handling
- Document management
- Phone Etiquette
- Order management system
- Microsoft Word
- Microsoft Excel
- Basic math
- Google Docs
- Front desk
- Communication skills
- Computer skills
- Time management
- Microsoft Office
- Organizational skills
- PeopleSoft
- Constant Contact
- E-commerce
- Leadership
Certification
- CPR Certification
- First Aid Certification
- AED Certification
- Driver's License
Assessments
- Medical receptionist skills — Proficient
- May 2022
- Managing physician schedules and maintaining accurate patient records
- Full results: Proficient
- Working with MS Word documents — Proficient
- Knowledge of various Microsoft Word features, functions, and techniques
- Administrative assistant/receptionist — Proficient
- December 2021
- Using basic scheduling and organizational skills in an office setting
- Work style: Reliability — Proficient
- Tendency to be reliable, dependable, and act with integrity at work
- Customer service — Proficient
- Identifying and resolving common customer issues
- Data entry: Attention to detail — Proficient
- October 2023
- Maintaining data integrity by detecting errors
- Filing & organization — Completed
- Arranging and managing information or materials using a set of rules
- Full results: Completed
- Customer focus & orientation — Proficient
- Responding to customer situations with sensitivity
- Retail customer service — Proficient
- July 2022
- Responding to customer situations in a retail setting
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Timeline
Records Retrieval Specialist
Array
10.2024 - 06.2025
Receptionist
Ontellus
08.2022 - Current
Receptionist
Hemet Chrysler Dodge Jeep Ram
06.2021 - Current
Customer Service Representative
Metagenics E-Commerce
01.2018 - 01.2018
Home Health Caregiver
Angels Wingz
01.2012 - 01.2017
Front Office Receptionist, Best San Diego Hearing
San Diego Best Hearing
10.2004 - 11.2018
Lake Forest Beauty College
Mission Viejo High School
High school diploma or GED from General Studies
Orange Coast Community College
from Psychology, sociology, allied health
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