Joanne Massena
Salisbury,MD
Summary
Adept at database management and fostering strong customer relations, have significantly contributed to project efficiencies and client satisfaction across roles, notably as a Senior Architect at the Ministry of Planning and External Cooperation.
Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 15 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Overview
13
13
years of professional experience
Work History
Secretary
WOLC
01.2024 - Current
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Scheduled appointments and conducted follow-up calls to church members.
- Created and updated records and files to maintain document compliance.
Chief of Communication
University GOC
08.2021 - 03.2024
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Developed and maintained courteous and effective working relationships.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Manage approximately 30 mails and 50 text messages per day.
Front Desk Clerk
First Medical Care
07.2022 - 07.2023
- Greeting patients/Collecting their information and answering any questions
- Provided exceptional customer service for a positive patient experience, resulting in repeat business.
- Streamlined check-in and checkout processes to improve efficiency and reduce wait times.
- Managed schedules, cancellations, and modifications with accuracy to maintain organized booking records.
- Handled patients complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Cashiering/Answering all calls and directing as needed.
- Copying and faxing documentations.
Senior Architect
Ministry Of Planning And External Coorperation
02.2011 - 04.2022
- Streamlined project completion timelines by effectively managing resources and coordinating with cross-functional teams.
- Conducted thorough site analyses to identify potential challenges and opportunities prior to project initiation.
- Participated in development of spatial planning instrument.
- Conducted studies and recommendations in terms of space organization, prioritization of cities and rural centers and land use.
- Participated in the realization of the cartography of land use.
- Participated and coordinated workshops and fieldworks.
- Participated in tender evaluation.
- Designed and Drawn layout proposal plans.
- Participated in the drafting of field mission documents (plans, objectives, vision, budgets).
- Participated in the writing of the reference themes.
- Presenter of conferences based on urban and rural projects for mayors, legislative authorities and executive authorities in Haiti.
Architect Consultant
Achivolt S.A
09.2014 - 08.2021
- Implemented advanced computer software for drafting and designing, improving overall efficiency and accuracy in architectural plans.
- Developed comprehensive master plans for large-scale urban development projects, prioritizing sustainability and community integration.
- 20+ projects design and constructions (Residential, Apartments buildings, hospital, schools, dissecting room.
- Drawn remodeling of houses.
- Responsible for all phases of project planning and design from initial site visit to as-built and drafting.
- Participed in appointment with the clients.
- Prepare all design drawings including (model preparation, preliminary design, AutoCAD, Sketchup), structural plans.
- Conduct periodic inspections.
Education
Master Candidate in Urban Planing -
Faculty of Sciences
HaitiSeminar - Urban Planing
Ministry of Commerce People’s of China
China07.2016
Bachelor of Science - Architecture
University GOC
Haiti01.2011
Skills
- Database and file Management and archiving
- Meeting Coordination
- Verbal and written communication
- Organization
- Active Listening
- Customer relations and communications
- Office Administration
- Multitasking
Languages
Creole
Native or Bilingual
French
Native or Bilingual
English
Full Professional
Spanish
Professional Working
Timeline
Secretary
WOLC
01.2024 - Current
Front Desk Clerk
First Medical Care
07.2022 - 07.2023
Chief of Communication
University GOC
08.2021 - 03.2024
Architect Consultant
Achivolt S.A
09.2014 - 08.2021
Senior Architect
Ministry Of Planning And External Coorperation
02.2011 - 04.2022
Master Candidate in Urban Planing -
Faculty of Sciences
Seminar - Urban Planing
Ministry of Commerce People’s of China
Bachelor of Science - Architecture
University GOC