Joanne-Maye Carandang
Jacksonville,FL
Summary
Proven leader in high-pressure culinary environments, I enhanced kitchen efficiency by 30% at PDQ Restaurant through meticulous process streamlining and team training. Specializing in customer service and decision-making, I consistently elevated guest satisfaction while overseeing critical cash handling procedures at Taco Bell, showcasing exceptional organizational and guest service skills. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
4
4
years of professional experience
1
1
Certification
Work History
BOH Line Cook
PDQ Restaurant
09.2023 - 04.2024
- Ensured consistent taste and quality by adhering to standardized recipes and carefully measuring ingredients.
- Consistently met high volume demands while maintaining impeccable quality control standards for all dishes prepared.
- Utilized strong organizational skills to manage multiple priorities simultaneously under pressure during busy shifts.
- Trained new hires, fostering a positive team environment and contributing to overall staff development.
- Enhanced kitchen efficiency by streamlining food preparation processes and organizing workstations for optimal performance.
Shift Lead
Taco Bell
12.2020 - 09.2023
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
Shift Lead
Taco Bell
06.2024 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Helped store management meet standards of service and quality in daily operations.
Education
High School Degree - Business Administration And Management
Sandalwood High School
Jacksonville, FLSkills
Decision-making capabilities
Customer service focus
Employee Training
Guest service
Certification
- ServSafe
Timeline
Shift Lead
Taco Bell
06.2024 - Current
BOH Line Cook
PDQ Restaurant
09.2023 - 04.2024
Shift Lead
Taco Bell
12.2020 - 09.2023
High School Degree - Business Administration And Management
Sandalwood High School
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