- Passion for helping people with disabilities enjoy a comfortable life
- Passion for travel and for continually acquiring knowledge of varied locations and cultures
Joanne M. Burns
Gloucester
Summary
Healthcare professional ready to bring extensive experience in compassionate care and support to new role. Known for maintaining safe and clean environment while assisting with daily living activities. Strong focus on teamwork and adaptability, ensuring reliable and flexible support.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Personal Care Attendant
Private homes
01.2021 - Current
- Prepared meals
- Changed linen, launder clothes, and put items away
- Assisted and administered Medication
- Bathed, dressed and groomed clients
- Assisted with mobility including transfers to wheelchair and Hoyer lift
- Engaged in activities with clients
- Assisted client with meals, including administering through feeding tube
- Maintained/Cleared tracheostomy Tube
- Communicated with client via Tobii and Visual pictures
- Assisted with toileting including using bed pan, and emptying Drainage Bag
Clinical Associate/Phlebotomist
Beth Israel Lahey Health/ Beverly Hospital and Addison Gilbert Hospital
08.2023 - 01.2026
- Responsible for providing basic care and personal needs, comfort and safety of patients.
- Answering call lights in a timely manner
- Vital signs, height, weight, oxygen saturation
- Reporting all unusual observations to Registered Nurse
- Recording and measuring intake and output
- Providing patient with personal care and assisting with daily activities
- Performing basic clinical procedures independently or under supervision of the Registered Nurse
- Provide nutritional needs including assisting and ordering room service, set up of meal trays and feeding
- Phlebotomy - properly identifying patient, perform various specimen collection in accurate and timely manner
Office Manager/Executive Assistant
C3aCPA
Salem, MA
01.2017 - 01.2021
- Responsible for answering phones, reconciling banking, accounts receivable, accounts payable, data entry
- Federal and State Tax Returns, client bookkeeping through QuickBooks.
Supervisor, Accounts Receivable
American Renal Associates
Beverly, MA
01.2008 - 01.2016
- Supervised all aspects of Patient Admissions and Billing-Reimbursement for dialysis facilities with over 1500 patient accounts in multiple states
- Trained and developed a team of 9+ Admissions Coordinators and Billing & Reimbursement Specialists.
- Responsible for revenue generation, claims calls and follow-up, claims appeals, resolving debit/credit balances, lowering DSO and reaching cash goals.
- Medical Collector (2008-2011)
- Ensured accurate and efficient billing and collection of health insurance payments for insurance carriers.
- Resolved debit/credit balances. Communicated with insurance carriers to ensure accurate payments.
- Reviewed Explanation of Benefits. Properly transferred balances pertaining to deductible/coinsurances.
- Researched, composed and followed up on claims appeals.
- Admissions Coordinator (2008)
- Coordinated all aspects of patient admissions, including areas of insurance, authorizations for treatment/medication, assisting patients with COBRA, open enrollment elections, Medicare, Medicaid, and Supplements applications.
Branch Manager
Ipswich Savings Bank
Ipswich, MA
01.1998 - 01.2005
- Customer Service Representative/Teller
- Progressed through above positions of increasing responsibility during tenure.
- Consistently exceeded sales goals for branches in all product areas: mortgages, checking, savings, CD and money market accounts.
Branch Manager
Ipswich Savings Bank
Ipswich, MA
01.1998 - 01.2005
- Progressed through above positions of increasing responsibility during tenure.
- Consistently exceeded sales goals for branches in all product areas: mortgages, checking, savings, CD and money market accounts.
Assistant to Manager / Travel Group Tour Associate
Sandy Bay Motor Inn
Rockport, MA
01.1995 - 01.1998
- Provided information on group tours for international guests at this popular inn.
- Helped set up travel itineraries for such tours as whale watches, fall foliage, and Salem historical sites.
- Negotiated rates.
- Ensured quality customer relations.
- Performed nightly billing and auditing.
Assistant to Manager / Travel Group Tour Associate
Sandy Bay Motor Inn
Rockport, MA
01.1995 - 01.1998
- Provided information on group tours for international guests at this popular inn.
- Helped set up travel itineraries for such tours as whale watches, fall foliage, and Salem historical sites.
- Negotiated rates.
- Ensured quality customer relations.
- Performed nightly billing and auditing.
Education
Certificate - Advanced CNA Certificate
North Shore Community College
Danvers01-2021
Certificate - Phlebotomy Certification
North Shore Community College
Danvers, MA12-2020
Certificate - Certified Home Health Aid
North Shore Community College
Danvers, MA11-2020
Skills
- Bathing assistance
- Client relationship management
- Mobility support
- Compassionate caregiving
Certification
- Massachusetts Nurse Aide License, CNA-145414, Expires 3/5/2027
- American Heart Association Basic Life Support, Expires 6/3/2027
Interests
Timeline
Clinical Associate/Phlebotomist
Beth Israel Lahey Health/ Beverly Hospital and Addison Gilbert Hospital
08.2023 - 01.2026
Personal Care Attendant
Private homes
01.2021 - Current
Office Manager/Executive Assistant
C3aCPA
01.2017 - 01.2021
Supervisor, Accounts Receivable
American Renal Associates
01.2008 - 01.2016
Branch Manager
Ipswich Savings Bank
01.1998 - 01.2005
Branch Manager
Ipswich Savings Bank
01.1998 - 01.2005
Assistant to Manager / Travel Group Tour Associate
Sandy Bay Motor Inn
01.1995 - 01.1998
Assistant to Manager / Travel Group Tour Associate
Sandy Bay Motor Inn
01.1995 - 01.1998
Certificate - Advanced CNA Certificate
North Shore Community College
Certificate - Phlebotomy Certification
North Shore Community College
Certificate - Certified Home Health Aid
North Shore Community College