Joanne McAndrew
Seaford
Summary
Results-driven Senior Manager with a proven track record in compliance and regulatory adherence. Expertise in training teams, streamlining processes, and driving successful outcomes in escalations management.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Senior Manager, L2 Escalations
Scotiabank
New York
04.2021 - Current
- Investigated and resolved L2 alerts, ensuring thorough closure and compliance with necessary actions.
- Prepared and presented monthly escalation metrics and management reports to stakeholders, highlighting key trends and insights.
- Facilitated periodic review of L2 alerts for global clients using Oracle and Quantifind.
- Collaborated with onboarding teams for KYC trigger reviews across regions.
- Partnered with compliance teams to implement training on new regulatory guidelines.
- Trained a team of 15 analysts on updated name screening protocols.
- Coordinated readiness for internal state and federal regulatory examinations, ensuring comprehensive AML documentation was available.
- Participated in audit meetings, addressing inquiries and resolving findings before deadlines.
KYC Liasion
Scotiabank
New York
04.2019 - 04.2021
- Coordinated client onboarding and compliance with industry teams to achieve seamless integration of U.S. corporate banking clients.
- Streamlined KYC process by integrating third-party vendors, reducing client outreach efforts.
- Collaborated with onboarding and industry teams to identify best practices, reducing client onboarding turnaround time by 24 hours.
- Communicated changes in internal policies and external requirements to improve compliance and streamline onboarding processes.
- Conducted annual reviews of client lists, closing KYC files for inactive bank customers.
Director, Client Onboarding and Account Management
Standard Chartered Bank
New York
03.2005 - 03.2019
- Managed NBFIs' international corporate and PSDO portfolio teams for client onboarding, account management, and periodic reviews.
- Acted as KYC, CDD, EDD, and AML subject matter expert for relationship managers on correspondent banking issues.
- Functioned as the primary contact for all KYC and reporting issues related to correspondent banking clients.
- Coordinated correspondence with FCC and business stakeholders on findings, risks, proposed actions, and tracked remediation to ensure timely resolution.
- Ensured compliance of outbound files with local laws by collaborating with network countries.
- Updated policies, procedures, and operating instructions annually to enhance compliance and operational effectiveness.
- Attended monthly CCMG meetings to resolve matters with C-level stakeholders.
- Conducted business impact analysis on process changes to align staffing with management needs.
Associate, Transaction Banking
Standard Chartered Bank
New York
02.2000 - 03.2005
- Coordinated opening of new accounts, ensuring documentation completeness to facilitate client onboarding.
- Managed customer portfolio, focusing on revenue growth and efficient account setup to enhance client relationships.
- Analyzed customer product usage and pricing to enhance client interactions.
- Contributed to bank's business plan by identifying strategic expansion opportunities.
- Participated in initiatives to refine products and services, contributing to improved customer satisfaction.
Associate, Account Services
Standard Chartered Bank
New York
02.1998 - 02.2000
- Opened new accounts, contributing to client base growth and revenue diversification.
- Managed account liquidity, optimizing cash flow and mitigating financial risks.
- Monitored and verified monthly charges for each account, ensuring financial accuracy.
Education
Bachelor of Arts - Business And Managerial Economics
SUNY Cortland
Cortland, NYSkills
- Escalation management
- Regulatory compliance
- Compliance training
- Risk assessment
- Data analysis
- Documentation and reporting
- Customer verification
- Customer integration
- Stakeholder communication
- Team leadership
- Problem solving
- Conflict resolution
- Attention to detail
Certification
- Certified Anti-Money Laundering Specialist (CAMS)
Timeline
Senior Manager, L2 Escalations
Scotiabank
04.2021 - Current
KYC Liasion
Scotiabank
04.2019 - 04.2021
Director, Client Onboarding and Account Management
Standard Chartered Bank
03.2005 - 03.2019
Associate, Transaction Banking
Standard Chartered Bank
02.2000 - 03.2005
Associate, Account Services
Standard Chartered Bank
02.1998 - 02.2000
Bachelor of Arts - Business And Managerial Economics
SUNY Cortland