Joanne Morris-Conley

Assisted over 500 individuals in managing stress and navigating through emotional challenges, promoting mental health awareness.

• Fostered connections with local resources, linking clients to appropriate support networks for ongoing care.
• Increased access to crisis support services by assisting with coverage during high-demand hours or emergency situations as needed. Consistently serve between 10:00 pm to 12:00 am in order to cover high volume time slot.
• Promoted mental health education within the community by participating in outreach events such as workshops and presentations.

• Assisted with identifying and recruiting other board members, successfully recruiting 4 board members.
• Attended public hearings to gain community input.
• Assisted with development of organizational budgets and resource allocation plans.
• Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.

• Managed and motivated employees to be productive and engaged in work.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Maximized performance by monitoring daily activities and mentoring team members varying from 5 -30 individual associates per team.

• Collaborated with team members to develop best practices for consistent customer service delivery.
• Conducted 2 training sessions per week for new hires, ensuring consistent level of service across team.
• Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.

• Accomplished multiple tasks within established timeframes.
• Maximized performance by monitoring daily activities and mentoring team members. Held approximately 10 meetings per week to review production goals and progress.
• Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
• Evaluated employee performance and conveyed constructive feedback to improve skills, during mid-term and at annual reviews.

• Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
• Established 3 minimum performance goals for employees and provided feedback on methods for reaching those milestones.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

• Enhanced client satisfaction by providing personalized insurance solutions and excellent customer service. Held 3 meetings per week to provide additional customer care.
• Developed and maintained professional relationships with other industry professionals, such as financial advisors and real estate agents, to provide well-rounded approaches to client service.
• Organized regular client outreach initiatives such as seminars and workshops to educate potential customers on insurance products and services offered.
• Managed a diverse portfolio of accounts, consistently meeting or exceeding sales targets while maintaining high levels of customer satisfaction.

• Improved claim processing efficiency by streamlining workflows and implementing best practices.
• Led at list 5 daily meetings on open investigations and performance optimization strategies.
• Coordinated resources for large-scale disaster recovery efforts, minimizing financial losses for policyholders and company.
• Implemented quality control measures to ensure accurate and timely claim processing.
• Optimized team performance by establishing clear goals and regularly monitoring progress towards objectives.

• Provided one-on-one mentoring to help individuals reach their full potential within the organization.
• Enhanced trainee engagement through interactive workshops and hands-on activities.
• Facilitated 1 monthly workshop on advanced communication skills, significantly improving team collaboration.
• Analyzed training data to identify trends and areas for improvement, leading to more targeted training efforts.

• Developed strong relationships with clients, fostering trust and loyalty to company.
• Provided exceptional service to policyholders during catastrophes, ensuring their needs were met quickly and effectively. Set inspection goals of 10 claims per day.
• Managed high volume of claims, ensuring prompt attention to each case.
• Investigated complex claims thoroughly, resulting in fair settlements for both parties involved.
• Maintained comprehensive knowledge of insurance policies and regulations, leading to accurate decision-making on claim eligibility.

• Developed strong relationships with key stakeholders including clients, brokers, and legal professionals to facilitate effective claim management.
• Handled catastrophe losses promptly, providing assistance to affected communities during times of crisis or natural disasters.
• Managed caseload of complex property damage claims, ensuring prompt resolutions and fair settlements. Met goal of 5 inspections per week on complex losses.
• Ensured consistent quality control standards among team members through regular audits and peer review processes.