Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Citi Bank
12.2022 - Current
Responsible for assisting with customer service inquiries and providing solutions based on client needs in coordination with the Customer Service function.
Effectively use various computer systems to complete assigned tasks and address account inquiries.
Develop and maintain working knowledge of specific groups of Citi products and services.
Solve disputes and retain clients, while minimizing operating loss, through adherence to established rules and regulations.
Effectively use various computer systems to complete assigned tasks and address account inquiries
Manager
CVS Pharmacy
09.2018 - 11.2022
Created and maintained clear, concise project plans and develop strategies to meet deadlines
Managed new prototypes and previously existing projects through entire lifecycle
Liaise between internal and external team members and customers
Maintained inventory log and reorder supplies as needed
Utilized technology for more accurate inventory tracking
Counted cash drawers and make daily bank deposits
Created schedule and consider all time-off requests
Document and quickly resolve all customer satisfaction issues
Pharmacy Technician
CVS Pharmacy
09.2020 - 03.2021
Counted, measured, and compounded prescriptions, applied labels, and verifying accuracy with Pharmacist prior to dispensing
Precisely maintained OTC and pharmacy inventory, properly documenting, and disposing expired products
Assisted Pharmacists in filling 175+ prescriptions each day by locating and dispensing orders precisely and efficiently
Completed and updated patient profiles with correct billing, insurance, and prescription information
Quickly and professionally greeted customers at counter and drive-through window and answered high volume of phone calls from customers and physicians