Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joanne Murray

Tucson,AZ

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Citi Bank
12.2022 - Current
  • Responsible for assisting with customer service inquiries and providing solutions based on client needs in coordination with the Customer Service function.
  • Effectively use various computer systems to complete assigned tasks and address account inquiries.
  • Develop and maintain working knowledge of specific groups of Citi products and services.
  • Solve disputes and retain clients, while minimizing operating loss, through adherence to established rules and regulations.
  • Effectively use various computer systems to complete assigned tasks and address account inquiries

Manager

CVS Pharmacy
09.2018 - 11.2022
  • Created and maintained clear, concise project plans and develop strategies to meet deadlines
  • Managed new prototypes and previously existing projects through entire lifecycle
  • Liaise between internal and external team members and customers
  • Maintained inventory log and reorder supplies as needed
  • Utilized technology for more accurate inventory tracking
  • Counted cash drawers and make daily bank deposits
  • Created schedule and consider all time-off requests
  • Document and quickly resolve all customer satisfaction issues

Pharmacy Technician

CVS Pharmacy
09.2020 - 03.2021
  • Counted, measured, and compounded prescriptions, applied labels, and verifying accuracy with Pharmacist prior to dispensing
  • Precisely maintained OTC and pharmacy inventory, properly documenting, and disposing expired products
  • Assisted Pharmacists in filling 175+ prescriptions each day by locating and dispensing orders precisely and efficiently
  • Completed and updated patient profiles with correct billing, insurance, and prescription information
  • Quickly and professionally greeted customers at counter and drive-through window and answered high volume of phone calls from customers and physicians
  • Administered Covid test to patients

Education

High School Diploma -

Northern Highlands Regional
Allendale, NJ
06.1988

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Call center experience
  • Computer Proficiency
  • Money handling abilities
  • Complaint Handling
  • Microsoft Excel
  • Payment Processing
  • Microsoft Outlook
  • Microsoft Office Suite
  • Staff Training
  • Clerical Support
  • Filing
  • Retail store support

Timeline

Customer Service Representative

Citi Bank
12.2022 - Current

Pharmacy Technician

CVS Pharmacy
09.2020 - 03.2021

Manager

CVS Pharmacy
09.2018 - 11.2022

High School Diploma -

Northern Highlands Regional
Joanne Murray