JoAnne Naron

• Reviewed documents such as contracts, leases, and permits prior to submission.
• Processed applications from prospective tenants in a timely manner.
• Facilitated and maintained compliance with federal housing re-certification regulations.
• Conducted resident re-certification appointments and interviews monthly to update records appropriately and verify program eligibility.
• Updated resident accounts with latest personal information and recent payments.
• Provided administrative support to the Community Manager as needed.
• Served as a point of contact for vendors providing services for the organization.
• Drafted and composed correspondence to applicants and residents, including notifications determining residential eligibility.
• Partnered with maintenance to promptly determine readiness of vacant apartments.

• Performed quality assurance checks on existing bookings to confirm accuracy of details provided by customers.
• Developed and maintained relationships with key clients to ensure repeat business opportunities.
• Utilized strong problem solving skills when dealing with complex or unique customer situations.
• Handled escalated customer issues with tact and professionalism, resolving disputes quickly and effectively.
• Assisted customers in selecting the best travel package based on individual needs and budget requirements.
• Ensured all reservation requests were accurately processed in a timely manner.
• Processed cancellations or modifications of existing reservations according to established guidelines.
• Prepared detailed invoices for each reservation transaction upon completion.

Currently working at the Front desk at Castle Hotel, I love what I do!

• Executed a personable demeanor to every guest who approached the front desk.
• Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
• Handled payment processing duties and provided customers with receipts and proper bills and change.
• Contacted housekeeping services and maintenance personnel regarding problems with guest rooms.
• Personally addressed and welcomed hundreds of guests to Castle Hotel per day, improving overall customer service and engagement.
• Issued room keys to guests upon check-in and answered questions regarding proper use

• Maintained high level of professionalism and calmness with all personnel,  in high-stress situations.
• Chose suitable music for various vocal types and organized rehearsals to ensure performer’s readiness.
• Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
• Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
• Planned and executed banquet/wedding receptions.
• Placed food orders for the kitchen.
• Planned weekly schedules for servers.

While Working at Hampton Inn & Suites I started in Housekeeping (6-Months), moved to the Food and Beverage (6-months) and finally worked my way into the Assistant to the GM where I stayed for 1 year before moving onto another opportunity. My duties were as follows-

• Strategized long-term business needs while generating guest relations feedback for process improvements.
• Secured positive customer experiences while executing effective quality assurance practices.
• Generated sales by executing sales cycle processes from prospecting to contract negotiations.
• Created professional sales presentations to creatively communicate product quality and market comparisons.
• Maximized team performance by encouraging, training and disciplining employees.
• Boosted customer satisfaction ratings by timely resolving issues.

My husband and I opened our embroidery and t-shirt business when we could not get a high quality hat sewn for our daughters softball team. We ran our business from our home for a number of years before he accepted  promotion that moved us around a few different states.

• Operated multi-head sewing machines to embroider names, initials or decorative designs on garments and household articles.
• Verified quality of uniforms by adding, updating and removing embroidered logos.
• Packaged and prepared orders for pick-up and shipping.
• Programmed correct color sequences to match order ticket specifications.
• Observed sewing operations to detect defects in stitching.
• Selected size and color threads to draw threads through machine guides and bobbins.