Summary
Overview
Work History
Education
Skills
Timeline
Manager

Joanne Nester

Minneapolis,MN

Summary


Energetic and organized with knack for leadership and problem-solving. Well-versed in strategic planning and operational efficiency, along with strong analytical and communication skills. Committed to driving team success and achieving organizational goals.

Overview

25
25
years of professional experience

Work History

Manager

Public Storage
07.2024 - 02.2025
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily operations to maintain store cleanliness and organization.
    • Opened>opened and closed the location I was working at

Leasing Consultant

Atwood Apartments
06.2024 - 10.2024
  • Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
  • Generated leads for sales and rental properties through cold calls and referrals.
  • Greeted clients, showed apartments, and prepared leases.
  • Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
  • Collected monthly rent payments and other fees, always properly recording, and processing money.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Improved overall property appearance by coordinating regular inspections and suggesting necessary improvements.
  • Provided exceptional customer service, promptly addressing tenant inquiries and concerns.
  • Conducted property tours for potential tenants, showcasing amenities to increase leasing interest.
  • Coordinated with maintenance teams to ensure apartments were move-in ready, improving tenant move-in experience.
  • Participated in regular training sessions to stay current on industry trends and best practices.
  • Assisted in preparation of lease agreements, ensuring compliance with local laws and regulations.

Customer Service Representative

U-Haul
05.2023 - 06.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.

cleaner

Self employed
01.2000 - 03.2021
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Removed trash, debris and other waste materials from premises.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
  • Provided exceptional customer service by addressing inquiries, concerns, or requests from clients in a timely and satisfactory manner.
  • Developed strong relationships with clients through professionalism and consistent delivery of reliable services tailored to their specific needs.
  • Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.

Education

GED -

Brainerd Community Classes
Brainerd, MN
01-1996

Skills

  • Problem-solving
  • Time management
  • Customer rapport
  • Good learner
  • Excellent cleaner

Timeline

Manager

Public Storage
07.2024 - 02.2025

Leasing Consultant

Atwood Apartments
06.2024 - 10.2024

Customer Service Representative

U-Haul
05.2023 - 06.2024

cleaner

Self employed
01.2000 - 03.2021

GED -

Brainerd Community Classes

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Joanne Nester