Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Joanne Neweir-Smith

Staten Island,New York

Summary

Experienced professional with 5+ years in administrative, operations, and client-focused roles. Adept at managing confidential data, coordinating logistics, and streamlining workflows in fast-paced environments. Proven ability to handle high-pressure situations with efficiency and professionalism. Seeking opportunities in administration, coordination, and client services to contribute to organizational success.

Overview

7
7
years of professional experience

Work History

Financial & Claims Coordinator

RTR Financial Services
Staten Island, NY
02.2021 - 11.2024
  • Managed high-volume client accounts by verifying debts, coordinating with insurance providers, and negotiating settlements with lawyers and patients to ensure timely payments.
  • Handled confidential financial and legal data, including medical claims, workers' compensation cases, and auto accident settlements, ensuring compliance with HIPAA and financial regulations.
  • Communicated with clients, legal representatives, and medical professionals to resolve outstanding balances, process payments, and provide case updates, demonstrating strong problem-solving and customer service skills.

Vehicle Service Liaison

Island Volkswagen
Staten Island, NY
04.2018 - 03.2020
  • Documented vehicle service issues and maintained detailed records of past services, customer information, and repair estimates, ensuring accuracy and efficiency in service operations.
  • Managed confidential customer data, including SSNs, service histories, and financial estimates, while coordinating with service representatives to finalize repair costs.
  • Oversaw key and vehicle tracking, ensuring proper handling and retrieval for customers while maintaining organization in a fast-paced automotive service environment.

Education

High School Diploma -

New Dorp High School
Staten Island, NY
01-2016

Skills

  • Administrative & Operations: Workflow Coordination, Scheduling, Document Management, Data Privacy Compliance, Event Planning, Vendor Coordination
  • Financial & Account Management: Cost Estimation, Payment Processing, Debt Resolution, Insurance Verification, Legal & Medical Case Coordination
  • Customer Service & Leadership: Client Relations, Problem-Solving, Multitasking, High-Volume Call Handling, Executive Support, Team Collaboration
  • Software & Tools: Microsoft Office Suite (Excel, Word, PowerPoint, Outlook), Epic (EHR), CRM Systems, Financial & Billing Software

Languages

Arabic
Native/ Bilingual

Timeline

Financial & Claims Coordinator

RTR Financial Services
02.2021 - 11.2024

Vehicle Service Liaison

Island Volkswagen
04.2018 - 03.2020

High School Diploma -

New Dorp High School

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Joanne Neweir-Smith