Summary
Overview
Work History
Education
Skills
Timeline
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Joanne Nge

Albany,CA

Summary

Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality.

Overview

2
2
years of professional experience

Work History

Boba Barista

Happy Lemon
11.2022 - Current
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Maintained supply levels in counter and customer areas to meet typical demands.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Maintained regular and consistent attendance and punctuality.
  • Completed successful daily cash audits to correctly balance drawers at end of shifts.
  • Monitored supply levels at counter and maintained customer areas to meet typical demands.
  • Used POS system to accurately enter orders and process payments.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Explained beverage preparation and offered samples to help customers choose ideal items.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.

Volunteer

UC Berkeley Food Pantry
11.2021 - Current
  • Maintained clean, neat and operational facilities to serve program needs
  • Used strong interpersonal communication skills to convey information to others.
  • Coordinated food and household items for disadvantaged individuals and families.
  • Provided immediate responses to questions from volunteers.
  • Adhered to organization procedures and instructions to maintain safety for program participants and other workers.

Boba Barista

Ti-Bear
05.2022 - 10.2022
  • Cashiering/handling money
  • Maintained inventory
  • Resolved customer issues and answered questions
  • Opening and closing shop by preparing/cleaning
  • Recommended products based on solid understanding of individual customer needs and preferences
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores
  • Maintained supply levels in counter and customer areas to meet typical demands
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment
  • Cleaned counters, machines, utensils and seating areas daily
  • Controlled line and crowd with quick, efficient service.
  • Maintained regular and consistent attendance and punctuality
  • Learned every menu preparation and numerous off-label drinks to meet all customer needs
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs
  • Memorized recipes for specialty beverages and seasonal offerings

Education

Albany High School
Albany, CA
06.2024

Skills

  • Cashiering, cash handling
  • Providing excellent customer service
  • Maintaining cleanliness
  • Preparing beverages
  • Preparing kitchen items
  • Managing inventory
  • Answering phone
  • Highly organized
  • Quick learner
  • Friendly and outgoing
  • Team player
  • Taking Messages
  • Attention to Detail

Timeline

Boba Barista

Happy Lemon
11.2022 - Current

Boba Barista

Ti-Bear
05.2022 - 10.2022

Volunteer

UC Berkeley Food Pantry
11.2021 - Current

Albany High School

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Joanne Nge