Joanne Nicolas
Towson,MD
Summary
Dedicated and enthusiastic graduate with a Bachelor’s degree in Human Resources Management. Eager to apply skills in recruitment, employee development, and retaining qualified candidates. Proven ability to provide outstanding customer service, maintain confidentiality, and prioritize tasks effectively. Strong communication and interpersonal skills with a commitment to optimizing productivity and promoting positive morale to build an employee-centric culture. Ready to leverage training and experience to take on new professional challenges.
Overview
35
35
years of professional experience
Work History
Phlebotomy Technician
Kaiser Permanente
07.2014 - Current
- Collects blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles
- Labels transfer tubes and followed exact directions for handling and storing specimens for transport
- Completes proper sanitation and cleaning of equipment and work areas between patients
- Package and ships specimens to central lab daily
- Promote the mission, vision, and values of organization and train new clinical staff in phlebotomy procedures
- Establish and maintain positive working relationships with patients, staff and clinical personnel to build trust and camaraderie
- Address questions and concerns to educate patients on collection process and procedures.
Customer Service Representative
iLUMINATING DESIGNz
07.2022 - 02.2024
- Provided administrative support to various departments, including scheduling meetings, managing documentation, and coordinating travel arrangements
- Demonstrated exceptional attention to detail and accuracy in data entry and record-keeping tasks
- Maintained confidentiality of sensitive information and adhered to professional standards
- Collaborated with team members to streamline processes and improve efficiency
- Delivered outstanding customer service to resolve inquiries and address concerns in a timely and professional manner
- Developed strong interpersonal communication skills through interactions with customers and colleagues
- Managed multiple tasks concurrently and prioritized effectively to meet deadlines.
Phlebotomist Technician
Quest Diagnostics
Baltimore, MD
04.2008 - 12.2015
- Proficiency in blood collection by venipuncture, and capillary technique from patients of all age groups
- Collection of Random Chain of Custody
- Knowledge of procedures necessary for daily laboratory operations
- Open and Closing of Patient Service Center
- Recognized for exceptional skills in serving hard to draw patients including pediatrics
- Centrifuge blood samples as outlined in clinical protocols.
Phlebotomy Technician
Quest Diagnostics, Patient Services
Brooklyn, NY
05.1996 - 07.2001
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport
- Track collected specimens by initialing, dating, and noting times of collection
- Logged patient information and record results into systems
- Participated in continuing education programs to stay up to date on new technologies and procedures.
Phlebotomy Technician
Lutheran Medical Center
Brooklyn, NY
07.1989 - 08.1998
- Collected and prepared blood, urine, and tissue specimens for testing daily
- Performed phlebotomy procedures within the hospital as well as the associated clinics
- Maintain open lines of communication between physicians, nurses, and medical personnel to retrieve medical results in a timely manner
- Supervised and trained a staff of 15-20 student trainees
- Organized daily work based on collection priority.
Education
Bachelor of Science - Human Resources Management
Colorado Technical University
10.2022
High School Diploma -
Nazareth Regional High School
06.1989
Skills
- Administrative Support
- Outstanding Customer Service
- Staff Training and Development
- Excellent Communication Skills
- Data Entry
- Maintaining Confidentiality
- Time Management
- Proficient in MS Office Suite (Word, PowerPoint, Excel Outlook)
Affiliations
- Certification: Society for Human Resource Management (SHRM)
- International Academy of Phlebotomy, Phlebotomy Technician April 1992
- CPR/AED for Professional Rescuers and Health Care Providers, American Heart Association March 2023
Timeline
Customer Service Representative
iLUMINATING DESIGNz
07.2022 - 02.2024
Phlebotomy Technician
Kaiser Permanente
07.2014 - Current
Phlebotomist Technician
Quest Diagnostics
04.2008 - 12.2015
Phlebotomy Technician
Quest Diagnostics, Patient Services
05.1996 - 07.2001
Phlebotomy Technician
Lutheran Medical Center
07.1989 - 08.1998
Bachelor of Science - Human Resources Management
Colorado Technical University
High School Diploma -
Nazareth Regional High School