Joanne Niehoff
Port Washington,WI
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
37
37
years of professional experience
Work History
Functional Architect
FIS
Milwaukee, WI
10.1995 - 09.2024
- Analyzed business requirements to determine appropriate system design solutions.
- Coordinated with stakeholders to ensure functional requirements are met.
- Created prototypes of user interfaces, data models and application designs.
- Collaborated with developers to implement technical solutions that meet customer needs.
- Provided guidance on software development best practices and methodologies.
- Identified areas for improvement in existing systems or processes and proposed solutions.
- Performed research into emerging technologies and industry trends to recommend new approaches or strategies.
- Created detailed specifications documents outlining system requirements and use cases.
- Tested the functionality of applications to verify accuracy and completeness.
- Assisted in troubleshooting complex issues related to system architecture or performance.
- Ensured compliance with security policies, standards and regulations.
- Resolved conflicts between departments regarding system design decisions.
- Supported customer inquiries by providing technical advice or assistance when needed.
- Interacted with clients to provide timely and relevant status updates.
- Completed formal design intent and construction documentation.
- Created oral and written presentations for project designs and proposals.
- Monitored design processes from conceptual phase through construction.
- Drafted design objectives and system design documents.
- Leveraged Agile methodologies to move development lifecycle rapidly through initial prototyping to enterprise-quality testing and final implementation.
- Encouraged team collaboration and motivated individual employees through positive reinforcement and technical recognition.
- Consulted with clients to determine spatial or functional requirements of structures.
Branch Manager
Beverly National Bank
Beverly, MA
01.1988 - 09.1995
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Developed strategies to increase customer satisfaction and loyalty.
- Managed staff scheduling, hiring and training processes.
- Conducted regular performance reviews for all employees in the branch.
- Monitored financial performance of the branch on a monthly basis.
- Implemented internal control procedures to minimize risk exposure and maximize profitability.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Resolved escalated customer complaints in a timely manner.
- Established strong working relationships with external partners such as vendors and suppliers.
Education
High School Diploma -
Beverly High School
Beverly, MA06-1987
Some College (No Degree) -
New England Business Educational Systems
Worcester, MASkills
- Design development
- Strong conceptual and schematic design skills
- Motivated self-starter
- Excellent communication skills
- Strong leader
- Proficient in IBS core products (Teller, deposits, loans, CIS, CTR etc
- Problem solver
References
References available upon request.
Timeline
Functional Architect
FIS
10.1995 - 09.2024
Branch Manager
Beverly National Bank
01.1988 - 09.1995
High School Diploma -
Beverly High School
Some College (No Degree) -
New England Business Educational Systems