Joanne Niven
Mooresville,NC
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Owner
Happy Glamping Party Tents
Mooresville, Nc
01.2018 - Current
- Provided excellent customer service by responding promptly to inquiries regarding events.
- Managed budgeting process to ensure cost-effective use of resources while delivering high quality service.
- Developed and maintained event timelines, ensuring all tasks were completed on schedule.
- Prepared detailed cost estimates for each party based on client's budget requirements.
- Responded to questions, complaints and conflicts quickly and thoroughly.
- Engaged with and responded to online audience through relevant comments.
- Stayed up-to-date on social media and digital content trends to engage on trending topics and share best practices.
- Developed content strategy to increase social media followers and engagement.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Identified opportunities for upselling additional products or services based on customer needs.
- Developed strong customer relationships to encourage repeat business.
Owner
Busted Knuckle Logistics
Mooresville, NC
08.2019 - 10.2024
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Maintained employee records and updated information in the payroll system.
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
- Processed and sent invoices, adjustments, and credit memos to customers.
- Monitored customer account details for non-payments, delayed payments.
- Dispatched drivers to meet daily delivery needs for company customers.
- Relayed work orders, messages or information using telephones or two-way radios.
- Maintained filing systems and categorized documents according to established procedures.
- Created new folders or updated existing ones when necessary.
- Scanned hard copy documents into electronic format for easy access.
- Managed and organized physical and digital filing systems for easy access and retrieval.
- Prepared and processed payroll.
- Calculated income and social security tax deductions.
- Maintained accounts payable files and records in an organized manner.
- Monitored loans and accounts payable to confirm payments are current.
- Monitored accounts to ensure payments were up to date.
- Generated 1099 forms at year end for reporting purposes.
Education
High School Diploma -
Lindenhurst High School
Lindenhurst, NY06-1991
Skills
- Relationship building
- Verbal and written communication
- Service quality assurance
- Client service
- Customer relations
Timeline
Owner
Busted Knuckle Logistics
08.2019 - 10.2024
Owner
Happy Glamping Party Tents
01.2018 - Current
High School Diploma -
Lindenhurst High School
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