Shift Manager/Key Holder
JOANN Fabrics and Crafts
- Resolved conflicts between employees diplomatically promoting a harmonious working environment conducive to high-performance teamwork.
- Trained new employees on company policies, procedures, and job-specific tasks to ensure their success in the role.
- Increased customer satisfaction through attentive service, swift problem resolution, and effective communication.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Maintained store cleanliness throughout the day to create a welcoming atmosphere for both customers and staff members alike.
- Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
- Directed employees to create displays, upsell featured items and tidy store during assigned shifts.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Assisted customers with inquiries or concerns promptly and professionally, enhancing brand reputation for excellent service.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Collaborated with upper management on marketing initiatives to drive increased foot traffic and sales revenue.
- Checked building to confirm maintenance and cleaning met code and regulations.
- Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
- Counted registers and cleaned and secured shop at end of shift.
- Developed professional relationships to improve retention of key customers.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Ensured compliance with all company standards as well as local health and safety regulations during each shift.
- Exercised composure under pressure and in escalated customer service scenarios.
- Monitored employee performance, providing constructive feedback and coaching to foster professional growth.
- Improved shift efficiency by streamlining processes and implementing time-saving strategies.
- Delegated tasks effectively among team members based on their strengths and skill sets leading to greater productivity levels.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
