Summary
Overview
Work History
Education
Skills
Timeline
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Joanne ONeil

Sun City,CA

Summary

Customer focused individual, with a passion for delivering exceptional service. Team player with strong problem solving abilities. Ready to contribute to company success.

Overview

18
18
years of professional experience

Work History

Retail Sales Associate

HomeGoods
Temecula, California
06.2022 - Current
  • Completed transactions in an efficient manner while providing excellent customer service.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Operated cash registers and processed transactions including sales, returns, and exchanges.
  • Processed returned merchandise according to company policies.
  • Handled customer complaints in a professional manner.
  • Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
  • Addressed customer questions and concerns regarding products and services.

Call Center Customer Service Representative

Starcrest Products of California
Perris, CA
02.2019 - 05.2022
  • Resolved customer issues in a timely manner.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Answered incoming customer calls regarding product inquiries, orders, and complaints.
  • Processed orders, forms, applications, and requests accurately and efficiently.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.

Customer Service Representative

Machine Tool Supply
Costa Mesa, California
09.2014 - 09.2018
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Resolved customer complaints promptly and efficiently.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Answered customer inquiries via phone, email, and chat.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Call Center Customer Service Representative

DIRECTV
Irvine, California
03.2011 - 08.2014
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Resolved customer issues in a timely manner.
  • Demonstrated excellent listening skills while interacting with customers.
  • Answered incoming customer calls regarding product inquiries, orders, and complaints.
  • Processed orders, forms, applications, and requests accurately and efficiently.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Communicated courteously with customers by telephone, email, or chat systems.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Maintained accurate records of customer interactions and transactions in the database system.
  • Consulted with customers to resolve service and billing issues.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Identified needs of customers promptly and efficiently.
  • Recognized by management for providing exceptional customer service.

Personal Assistant

Self Employed
Laguna Niguel, California
03.2007 - 02.2011
  • Managed household errands and other essential duties.
  • Transported clients to physician offices or on outings.

Education

Associate of Arts - Education

Cerritos College
Norwalk, CA
05-1992

Skills

Call Center Operations Customer Service MS Office Proficiency Complex Problem Solving Critical Thinking Time Management Team Player

Timeline

Retail Sales Associate

HomeGoods
06.2022 - Current

Call Center Customer Service Representative

Starcrest Products of California
02.2019 - 05.2022

Customer Service Representative

Machine Tool Supply
09.2014 - 09.2018

Call Center Customer Service Representative

DIRECTV
03.2011 - 08.2014

Personal Assistant

Self Employed
03.2007 - 02.2011

Associate of Arts - Education

Cerritos College

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Joanne ONeil