Joanne Pagtakhan
Puyallup,WA
Summary
Hardworking and efficiency-driven professional with advanced communication and project management abilities developed several years of experience in office settings. Manage all documentation, recordkeeping and organizational needs to support several-person team of agents. Efficiently track open listings and coordinate contracts. I am interested to explore opportunities and enter a new field of work.
Overview
22
22
years of professional experience
Work History
Real Estate Virtual Assistant Supervisor
The Loken Group
Houston , TX
10.2020 - Current
- Assisted real estate agents with preparing sales documents.
- Updated online listings regularly using MLS software programs.
- Prepared comparative market analysis of properties in order to establish fair pricing for listings or purchases.
- Provided administrative support to real estate agents by organizing, preparing, and sending contractual documents using Dotloop to obtain signatures paperwork for signatures.
- Supported efficient operations by managing errands like dropping off lockboxes and clerical tasks such as business correspondence.
- Assisted in maintaining valuation documents to meet compliance regulations.
- Manage Co-VA's schedule, PTO request and coverage, and workload.
Real Estate Virtual Assistant
MyOutDesk
10.2013 - 10.2020
- Organized and managed calendars, appointments, and travel arrangements for clients.
- Managed customer inquiries through email and telephone communication.
- Conducted research on potential leads for new business opportunities.
- Provided administrative support to real estate agents by organizing paperwork, answering phones, responding to emails and managing calendars.
- Collected feedback from agents after home viewing.
- Updated online listings regularly using MLS software programs.
- Organized and maintained systems to track leads coming from social media, website and other funnels.
Customer Service Representative
Teleperformance
Manila , Philippines
03.2011 - 08.2012
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, and billing.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Customer Service Representative
Teletech Telstra
Bacoor, Cavite , Philippines
09.2009 - 11.2010
- Performed back office processing orders requested by customers through the internet or compiled Excel file prepared by clients for their mobile, fixed line, or internet connection.
- Followed a specific process given to rectify errors encountered on customers' requests.
- Customer contact was also performed as needed in confirming necessary information.
Sales Cordinator
AirFreight 2100 Inc
Bacoor Cavite , Philippines
07.2008 - 10.2008
- Develops and maintains database of the accounts in the department.
- Submits daily and weekly reports to the Sales Manager.
- Prepares proposals and other sales tools needed by the field personnel.
- Coordinated sales needs to various departments.
Manger
Frontera Grill and Restaurant
Cavite City , Philippines
03.2006 - 07.2007
- Analyzing the behavior of the staff, such as waiters and cooks, to maintain efficiency and good working relations among employees.
- Monitoring the income and expenses, as well as inspecting the availability of supplies.
- Researching for different promotional activities to encourage customers to visit the place more often and making appropriate arrangements for reservations.
Credit Collection Staff Member
Digital Telecommunications Phils. Inc
Kawit Cavite , Philippines
11.2004 - 02.2006
- Analyzing the status of every handled account to take action on those exceeding their credit limit.
- Calls were made to inform customers regarding the status of their account.
- Gather information regarding the quality of service they provided. Any complaint from the customer will be reported to a specific department to take necessary actions.
On the Job Training
Christian Growth Ministries
Dasmariñas Cavite , Philippines
09.2003 - 09.2003
- Provided a safe, nurturing and stimulating environment for children of all ages.
- Organized age-appropriate activities such as arts and crafts, games and educational lessons.
- Supervised meal times to ensure proper nutrition and hydration.
- Assisted with the development of motor skills by playing outdoor sports and physical activities.
Office Staff
Housing Research and Development PTE LTD
General Trias Cavite , Philippines
03.2003 - 06.2003
- H.R.D. (S) PTE., LTD. Is a Japanese-owned company based in the Philippines.
- Patterns of model houses were sent to our department and processed to provide the appropriate color requested by the clients.
- Garden and shadow effects were also applied to make the layout more interesting.
On the Job Training
Tahanan ni Maria
Carmona Cavite , Philippines
11.2002 - 11.2002
- Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
Education
Vocational - Caregiver Course
CPV Philippines
Pasay City, Philippines12-2002
Bachelor of Science - Business Management
San Sebastian College-Recoletos
Cavite City, Philippines03-2002
High School Diploma -
Cavite National High School
Cavite City03-1997
Skills
- File Organization
- Calendar Management
- Expense Tracking
- Customer Service
- Document Preparation
- Data Entry
- Administrative Support
- Database Administration
Languages
English
Professional
Tagalog
Professional
Timeline
Real Estate Virtual Assistant Supervisor
The Loken Group
10.2020 - Current
Real Estate Virtual Assistant
MyOutDesk
10.2013 - 10.2020
Customer Service Representative
Teleperformance
03.2011 - 08.2012
Customer Service Representative
Teletech Telstra
09.2009 - 11.2010
Sales Cordinator
AirFreight 2100 Inc
07.2008 - 10.2008
Manger
Frontera Grill and Restaurant
03.2006 - 07.2007
Credit Collection Staff Member
Digital Telecommunications Phils. Inc
11.2004 - 02.2006
On the Job Training
Christian Growth Ministries
09.2003 - 09.2003
Office Staff
Housing Research and Development PTE LTD
03.2003 - 06.2003
On the Job Training
Tahanan ni Maria
11.2002 - 11.2002
Vocational - Caregiver Course
CPV Philippines
Bachelor of Science - Business Management
San Sebastian College-Recoletos
High School Diploma -
Cavite National High School
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