Joanne Pagtakhan
Puyallup,WA
Summary
Hardworking and efficiency-driven professional with advanced communication and project management abilities developed several years of experience in office settings. Manage all documentation, recordkeeping and organizational needs to support several-person team of agents. Efficiently track open listings and coordinate contracts. I am interested to explore opportunities and enter a new field of work.
Overview
22
22
years of professional experience
Work History
Real Estate Virtual Assistant Supervisor
The Loken Group
Houston , TX
10.2020 - Current
- Assisted real estate agents with preparing sales documents.
- Updated online listings regularly using MLS software programs.
- Prepared comparative market analysis of properties in order to establish fair pricing for listings or purchases.
- Provided administrative support to real estate agents by organizing, preparing, and sending contractual documents using Dotloop to obtain signatures paperwork for signatures.
- Supported efficient operations by managing errands like dropping off lockboxes and clerical tasks such as business correspondence.
- Assisted in maintaining valuation documents to meet compliance regulations.
- Manage Co-VA's schedule, PTO request and coverage, and workload.
Real Estate Virtual Assistant
MyOutDesk
10.2013 - 10.2020
- Organized and managed calendars, appointments, and travel arrangements for clients.
- Managed customer inquiries through email and telephone communication.
- Conducted research on potential leads for new business opportunities.
- Provided administrative support to real estate agents by organizing paperwork, answering phones, responding to emails and managing calendars.
- Collected feedback from agents after home viewing.
- Updated online listings regularly using MLS software programs.
- Organized and maintained systems to track leads coming from social media, website and other funnels.
Customer Service Representative
Teleperformance
Manila, Philippines
03.2011 - 08.2012
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, and billing.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Customer Service Representative
Teletech Telstra
Bacoor, Cavite, Philippines
09.2009 - 11.2010
- Performed back office processing orders requested by customers through the internet or compiled Excel file prepared by clients for their mobile, fixed line, or internet connection.
- Followed a specific process given to rectify errors encountered on customers' requests.
- Customer contact was also performed as needed in confirming necessary information.
Sales Cordinator
AirFreight 2100 Inc
Bacoor Cavite , Philippines
07.2008 - 10.2008
- Develops and maintains database of the accounts in the department.
- Submits daily and weekly reports to the Sales Manager.
- Prepares proposals and other sales tools needed by the field personnel.
- Coordinated sales needs to various departments.
Manger
Frontera Grill and Restaurant
Cavite City , Philippines
03.2006 - 07.2007
- Analyzing the behavior of the staff, such as waiters and cooks, to maintain efficiency and good working relations among employees.
- Monitoring the income and expenses, as well as inspecting the availability of supplies.
- Researching for different promotional activities to encourage customers to visit the place more often and making appropriate arrangements for reservations.
Credit Collection Staff Member
Digital Telecommunications Phils. Inc
Kawit Cavite, Philippines
11.2004 - 02.2006
- Analyzing the status of every handled account to take action on those exceeding their credit limit.
- Calls were made to inform customers regarding the status of their account.
- Gather information regarding the quality of service they provided. Any complaint from the customer will be reported to a specific department to take necessary actions.
On the Job Training
Christian Growth Ministries
Dasmariñas Cavite, Philippines
09.2003 - 09.2003
- Provided a safe, nurturing and stimulating environment for children of all ages.
- Organized age-appropriate activities such as arts and crafts, games and educational lessons.
- Supervised meal times to ensure proper nutrition and hydration.
- Assisted with the development of motor skills by playing outdoor sports and physical activities.
Office Staff
Housing Research and Development PTE LTD
General Trias Cavite, Philippines
03.2003 - 06.2003
- H.R.D. (S) PTE., LTD. Is a Japanese-owned company based in the Philippines.
- Patterns of model houses were sent to our department and processed to provide the appropriate color requested by the clients.
- Garden and shadow effects were also applied to make the layout more interesting.
On the Job Training
Tahanan ni Maria
Carmona Cavite, Philippines
11.2002 - 11.2002
- Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
Education
Vocational - Caregiver Course
CPV Philippines
Pasay City, Philippines12-2002
Bachelor of Science - Business Management
San Sebastian College-Recoletos
Cavite City, Philippines03-2002
High School Diploma -
Cavite National High School
Cavite City03-1997
Skills
- File Organization
- Calendar Management
- Expense Tracking
- Customer Service
- Document Preparation
- Data Entry
- Administrative Support
- Database Administration
Languages
English
Professional
Tagalog
Professional
Timeline
Real Estate Virtual Assistant Supervisor
The Loken Group
10.2020 - Current
Real Estate Virtual Assistant
MyOutDesk
10.2013 - 10.2020
Customer Service Representative
Teleperformance
03.2011 - 08.2012
Customer Service Representative
Teletech Telstra
09.2009 - 11.2010
Sales Cordinator
AirFreight 2100 Inc
07.2008 - 10.2008
Manger
Frontera Grill and Restaurant
03.2006 - 07.2007
Credit Collection Staff Member
Digital Telecommunications Phils. Inc
11.2004 - 02.2006
On the Job Training
Christian Growth Ministries
09.2003 - 09.2003
Office Staff
Housing Research and Development PTE LTD
03.2003 - 06.2003
On the Job Training
Tahanan ni Maria
11.2002 - 11.2002
Vocational - Caregiver Course
CPV Philippines
Bachelor of Science - Business Management
San Sebastian College-Recoletos
High School Diploma -
Cavite National High School
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