Joanne Phillips
Roxboro,NC
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, as demonstrated at Shoe Show. Expert in cash handling accuracy and training team members, significantly improving operational efficiency. Skilled in customer service and inventory management, achieving notable sales proficiency.
Overview
14
14
years of professional experience
Work History
Key Holder
Shoe Show
06.2023 - Current
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Trained team members in successful strategies to meet operational and sales targets.
Returns Processor
Liberty Tax Service
01.2010 - 02.2024
- Unloaded, inspected, and stored damaged and returned products.
- Collaborated with warehouse team to accurately identify and restock returned products in a timely manner.
- Enhanced customer satisfaction by efficiently processing return requests and maintaining accurate records.
- Ensured proper disposal or recycling of non-sellable returned items in accordance with environmental regulations and company policies.
- Collaborated with team members to facilitate returns quickly and provide outstanding customer service.
- Adhered to company safety guidelines to minimize warehouse accidents.
- Documented returned product details in [Software] inventory tracking system.
- Completed data entry tasks with accuracy and efficiency.
Registration Clerk
Ameristaff Employment & Staffing Solutions
03.2023 - 05.2023
- Completed registration paperwork, verifying accurate patient information.
- Answered patient questions and inquiries regarding registration process and documentation.
- Provided training to new registration clerks on policies, procedures, and best practices for maintaining an efficient workflow within the department.
- Confirmed patient demographics and updated practice management software for accuracy.
- Verified insurance benefits and obtained pre-authorizations before any medical procedures were performed.
- Updated patient contact information to support accurate electronic medical records.
- Welcomed as many as [Number] patients daily, directing to appropriate departments within facility and coordinating assistance with transportation.
- Accurately collected and verified patient demographic information for seamless recordkeeping.
Education
GED -
Piedmont Community College
Roxboro, NC06.1995
Skills
- Customer Service
- Cash Handling
- Cash Handling Accuracy
- Training and mentoring
- Bank Deposits
- Sales proficiency
- Inventory and Stocking
Timeline
Key Holder
Shoe Show
06.2023 - Current
Registration Clerk
Ameristaff Employment & Staffing Solutions
03.2023 - 05.2023
Returns Processor
Liberty Tax Service
01.2010 - 02.2024
GED -
Piedmont Community College