Joanne Phillips
Newburgh,NY
Summary
Experienced with managing daily routes and ensuring passenger safety. Utilizes effective communication and problem-solving skills to handle diverse situations. Track record of maintaining vehicle standards and adhering to strict schedules.
Diligent bus operator with proven ability to navigate complex routes and ensure passenger safety. Efficiently managed time schedules and maintained vehicle cleanliness, contributing to smooth operations. Demonstrated effective communication and problem-solving skills in dynamic environments.
Transportation professional prepared for this role with substantial experience in safely operating buses and ensuring timely route completion. Focuses on team collaboration and reliability, adapting to changing schedules and passenger needs seamlessly. Exhibits strong organizational and multitasking abilities, valued by employers for consistent performance.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Bus Operator
New York City Transit Authority
01.2013 - 07.2024
- Responsible for transporting people from one place to another for work, errands, school, or other reasons
- Takes fares from passengers, issues receipts, announces routes, and ensures get out safely
- Drive through traffic and obey traffic laws
- Check tires, lights and other basic maintenance
- Follow state and federal transit regulation
- Successfully complete qualification program for bus operator trainees for passenger service
- Maintained a clean and safe bus environment for the comfort of all passengers.
- Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus.
- Helped passengers stow and retrieve luggage, bags, wheelchairs and other items.
- Adhered strictly to traffic laws and safety guidelines while operating the bus on assigned routes.
- Implemented conflict resolution strategies to maintain a positive atmosphere onboard the bus during challenging situations.
Armed Special Police Officer
Public Safety Department
10.2003 - 01.2013
- Partnered with the public and outside organizations to reduce crime, implemented precautionary measures to prevent future crimes
- Maintained order by acting as a first responder to emergencies
- Ensure safety throughout the community for residents and staff
- SUCCESSFULLY COMPLETING 35 hour peace officer training course, state of New York municipal training in firearms and deadly physical force license #2008000642, asp tactical baton certification
- Demonstrated exceptional situational awareness and decision-making abilities during high-pressure situations, resulting in increased confidence from supervisors and peers.
- Conducted investigations into suspicious activities, leading to the apprehension of offenders and prevention of property damage.
- Maintained accurate records of all incidents, ensuring proper documentation for future reference or legal proceedings.
- Adhered to strict confidentiality protocols when handling sensitive information, maintaining the integrity of investigations and protecting the privacy of those involved.
Police Officer
Health and Hospitals Corporation
10.2005 - 11.2008
- Monitored and maintained a positive presence and controlled environment as individuals entered and departed the hospital premises
- Upheld a measure of confidentiality for supervisory purposes
- Provide a safe and secure environment for patients and staff
- Responded to emergencies in compliance with governments rules and regulations
- POLICE training certificate in weapons of mass destruction
- First responder certification, Security management awareness course
- Fire safety awareness training program
Traffic Enforcement Agent
NEW YORK CITY POLICE DEPT
10.1999 - 08.2005
- Enforced traffic laws and safety regulations
- Maintained a consistent flow of traffic which prevent congestion and gridlock
- Issued summons and submitted written reports in accordance with the governments laws and regulations
- SUCCESSFULLY completed University of New York public safety academy
- Certification in leadership and fire safety awareness
Education
Bachelor of Science - Public Administration
John Jay College of Criminal Justice
New York, NY01-2012
Skills
- Class B
- CDL-B
- Air brakes
- CDL
- CDL Driver
- Clean driving record
- Vehicle inspection
- Fuel efficiency
- Defensive driving
- Accurate record keeping
- Wheelchair support
- Weather conditions adaptation
Accomplishments
- Resolved product issue through consumer testing.
- Documented and resolved [Issue] which led to [Results].
- Supervised team of [Number] staff members.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of [Number] in the development of [Project name].
Certification
Class B CDL
- Defensive Driving Course Certificate - National Safety Council or similar organization.
- Juvenile Officer Certification– Institute for Intergovernmental Research(IIR), state police academies, .
- Digital Evidence Collection Techniques certificate– Federal Law Enforcement Training Centers(FLETC), IAI.
Timeline
Bus Operator
New York City Transit Authority
01.2013 - 07.2024
Police Officer
Health and Hospitals Corporation
10.2005 - 11.2008
Armed Special Police Officer
Public Safety Department
10.2003 - 01.2013
Traffic Enforcement Agent
NEW YORK CITY POLICE DEPT
10.1999 - 08.2005
Bachelor of Science - Public Administration
John Jay College of Criminal Justice
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