Summary
Overview
Work History
Education
Skills
Timeline
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JoAnne Pierre-Canel

Bowie,MD

Summary

Dynamic professional with a proven track record in customer service and time management, honed across roles from Delivery Driver at Instacart to Receptionist at DHHS Child and Family Services. Excelled in enhancing customer satisfaction and streamlining operations. Skilled in data entry and verbal communication, achieving significant improvements in efficiency and client relations.

Overview

10
10
years of professional experience

Work History

Delivery Driver

Instacart
11.2019 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

Security Officer

Ranger Security
08.2021 - 01.2024
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.

Home Health Aide

Private Practice
03.2018 - 06.2021

Sales Associate

Ross Dress for Less
10.2017 - 03.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Medical Assistant

HMS Medical Group
05.2017 - 08.2017
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.

Receptionist

DHHS Child and Family Services
01.2015 - 08.2017
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.

Education

PACE Certification - Business Administration And Management

ASAP
Online
08.2024

CPR/AED/First Aid - Medical

American AED/CPR Association
Online
05.2024

Real Estate - Business Administration And Management

Tristar Academy, Real Estate School
Bowie, MD
03.2024

Registered Medical Assistant - Medical

Medtech College
Silver Spring, MD
06.2017

High School Diploma -

James Hubert Blake High School
Olney, MD

Skills

  • Positive attitude
  • Customer service
  • Valid Driver's license
  • Teamwork and collaboration
  • Data entry
  • Time management
  • Telephone skills
  • Organization skills
  • Verbal and written communication

Timeline

Security Officer

Ranger Security
08.2021 - 01.2024

Delivery Driver

Instacart
11.2019 - Current

Home Health Aide

Private Practice
03.2018 - 06.2021

Sales Associate

Ross Dress for Less
10.2017 - 03.2021

Medical Assistant

HMS Medical Group
05.2017 - 08.2017

Receptionist

DHHS Child and Family Services
01.2015 - 08.2017

PACE Certification - Business Administration And Management

ASAP

CPR/AED/First Aid - Medical

American AED/CPR Association

Real Estate - Business Administration And Management

Tristar Academy, Real Estate School

Registered Medical Assistant - Medical

Medtech College

High School Diploma -

James Hubert Blake High School

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JoAnne Pierre-Canel