JoAnne Podolski
Westfield
Summary
Non-profit leader with robust experience in driving impactful programs and fostering community partnerships. Proven ability to lead teams towards common goals and adapt to evolving organizational needs. Recognized for strategic planning and financial oversight.
Overview
10
10
years of professional experience
Work History
Assistant Store Manager
Coldwater Creek
01.2010 - 01.2014
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Retail Store Manager
David's Bridal
01.2007 - 01.2010
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Submitted orders for new inventory.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
- Coordinated staff training sessions on new products sales techniques ensuring team members well-versed equipped effectively sell merchandise meet customer needs.
- Managed inventory control, cash control, and store opening and closing procedures.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Customer Service Representative
Casual Corner Group
01.2004 - 01.2007
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Associate of Science -
Holyoke Community College
Holyoke, MA01-1971
Skills
- Volunteer management
- Resource development
- Donor stewardship
- Partnership building
- Marketing and communications
Timeline
Assistant Store Manager
Coldwater Creek
01.2010 - 01.2014
Retail Store Manager
David's Bridal
01.2007 - 01.2010
Customer Service Representative
Casual Corner Group
01.2004 - 01.2007
Associate of Science -
Holyoke Community College
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