Joanne Rice
McKinney
Summary
Diligent Manager with solid track record of leading teams to improve departmental efficiency and performance. Proven ability to implement process improvements and drive team success in alignment with company goals. Demonstrated strong leadership and communication skills to foster collaborative work environment.
Overview
11
11
years of professional experience
Work History
Senior Kids & Aquatics Department Leader
Life Time Athletic
08.2022 - Current
- Overseeing the financial performance of Kids & Aquatics Department
- Acting as Site Director for Texas State Licensed Summer Camp Program.
- Exceeding department goals to deliver Contribution Margin
- Casting, hiring and developing seasonal and year round team members, including one Manager in Training and two Assistant Managers
- Monitored industry trends to ensure department remained competitive in its offerings and capabilities.
- Prioritized workload effectively based on urgency/importance matrix which resulted in meeting critical deadlines consistently.
- Spearheaded continuous improvement projects aimed at enhancing operational efficiency while reducing costs where possible.
- Aligned department objectives with those of the broader organization to maximize synergies between teams.
- Cultivated a positive work environment that promoted high morale among employees leading to higher job satisfaction and retention.
- Managed budgets and resources effectively, ensuring optimal allocation and utilization for maximum results.
- Evaluated employee performance regularly through comprehensive reviews, providing constructive feedback for improvement opportunities.
- Led a team of professionals to achieve departmental goals, improving overall performance and collaboration.
- Developed and executed strategic plans for the department, resulting in significant growth and improved performance metrics.
- Oversaw recruitment efforts for the department, selecting top talent that contributed positively to team dynamics and performance outcomes.
- Mentored 100+ employees to develop their leadership skills, preparing them for future roles within the company.
- Increased department efficiency by streamlining processes and implementing new management strategies in operational and revenue departments.
- Conducted regular team meetings to keep staff informed of departmental updates and solicit feedback for continuous improvement.
Senior Aquatics Department Manager
Life Time Athletic
11.2016 - 08.2022
- Overseeing the financial performance of my assigned location by closely managing payroll and approximately $400,000 annual revenue
- Exceeding department goals to deliver over $250,000 annual Contribution Margin
- Participating in Connectivate Leadership Development Program, Class of 2019, to grow as a leader within Life Time
- Collaborating with other Department Managers to better connect our members to all areas of the facility
Aquatics and Family Program Director
White Rock YMCA
11.2015 - 10.2016
- Company Overview: (Dallas, TX)
- Collaborated with over 50 volunteer leaders to direct an Adventure Guides program encompassing 6 annual campouts and 3 events, with over 1200 participants
- Was responsible for Adventure Guide Longhouse board and volunteer appreciation and development
- Aided in Annual Campaign efforts by personally raising $10,000 and leading a team of campaigners whom collectively secured approximately $50,000 of the total $210,000 branch goal
- Participated in the piloting of the new nationwide YMCA Swim Lesson Program in cooperation with the YUSA
- Created budgets and forecasts using the Stock, Garber and Associations Accounting Software (SGA) for my programs which utilize a combined budget of over $325,000
- (Dallas, TX)
Associate Aquatics Director
Town North Family YMCA
04.2014 - 10.2015
- Company Overview: (Dallas, TX)
- Provided direction, leadership, and support for swim lesson programs which served over 1500 participants annually
- Hired and trained 80 seasonal and 30 year round aquatics staff members as well as held regular staff development meetings to ensure staff success in fulfilling the Y mission and goals
- Partnered with school districts and businesses in my local community to encourage safe and fun swim/pool practices within our our community
- Directed our Make a Splash program which provides free swim lessons for over 250 individuals at 15 different locations
- (Dallas, TX)
Education
Bachelor of Science - Sociology
Texas A&M University
College Station, TXSkills
- Team management
- Customer focus
- Operations management
- Compliance management
- Employee engagement
- Customer service
- Problem-solving
- Staff development
- Team leadership
- Decision-making
- Training and mentoring
- Goals and performance
Timeline
Senior Kids & Aquatics Department Leader
Life Time Athletic
08.2022 - Current
Senior Aquatics Department Manager
Life Time Athletic
11.2016 - 08.2022
Aquatics and Family Program Director
White Rock YMCA
11.2015 - 10.2016
Associate Aquatics Director
Town North Family YMCA
04.2014 - 10.2015
Bachelor of Science - Sociology
Texas A&M University
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