Joanne Rico
North Andover,Massachusetts
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
23
23
years of professional experience
Work History
Stay at Home Mother
Self Employed Services
North Andover, MA
02.2001 - Current
- Consulted with teachers, parents and outside professionals to support service plan development.
- Joined IEP meetings to observe plan development and goal establishment.
- Monitored and reviewed treatment outcomes and goal achievement.
- Identified age and need-appropriate mental health services.
- Attended meetings, training, conferences and seminars to advance professional knowledge.
- Used safety and risk assessments, employing related policies and procedures.
- Conducted research and drafted documents or presentations for special projects.
- Collaborated with community agencies to offer clients additional support.
- Documented client social history, treatment and related information.
- Assisted staff with rural communities and underserved populations outreach.
- Observed therapy delivery, noting treatment models and techniques.
- Guided clients completing financial assistance applications and respite care applications.
- Supported social worker with client case management services.
- Participated in clinical assessments to help determine appropriate treatment options.
- Performed assessments to determine individual limitations and strengths.
- Helped individuals address disabilities and put together career plans.
- Built and maintained strong relationships with patients by successfully resolving issues and responding promptly to phone inquiries.
- Guided clients through transition to independent living within community.
- Connected individuals with relevant community resources and coordinated referrals.
- Empowered patients and families to negotiate with resource providers and make decisions on own behalf.
- Maintained accurate records and documented client data in company databases.
- Consulted and collaborated with other professionals to provide continuity of patient-family care.
- Worked closely with disabled or impoverished individuals to locate helpful financial resources and community programs.
- Prepared patients for self-management and decision-making responsibilities.
Per Diem Concierge
Brighview Senior Living
North Andover MA
06.2023 - Current
- Friendly greeting of residents, visitors and fellow associates in person or via telephone.
- Direct calls and inquires to the appropriate area.
- Monitor security systems, including placing 911 calls when needed and responding accordingly.
- Booking appointments, transportations and social outings for residents.
- Interact with residents on a daily basis, directing them to activities and providing appropriate assistance when needed.
Education
Bachelor of Arts - Political Science
York University
Toronto OntarioSkills
- Supportive Counseling Techniques
- Safety and Risk Assessments
- Community Mental Health Programs
- Coping Techniques
- Application Processes
- Workflow Management
- Youth Advocacy
- Educational Programs
- Applied Behavior Analysis
- Medical Records Review
- Community Service Programs
- Advanced Directives
- Behavioral Disorders
- Mental Health Crisis Response
- Community Resource Navigation
- Crisis Intervention
- Positive Reinforcement Methods
- Scheduling and Appointment Setting
- Academic Advisement
- Behavioral Intervention
- Problem-Solving
- Academic Advice and Counseling
- Group and Individual Counseling
- Behavior Support
- Behavioral Skills Development
- Goal Setting
- Career Development
- Housing Navigation
- Written and Verbal Communication
- De Escalation Tactics
- Cultural Sensitivity
- Program Coordination and Execution
- Admissions Processes
- Quality Assurance
- Problem Solving
- Employee Training
- Records Management
- Job Search Coaching
- Community Assistance Knowledge
- Life Skills Development
- Client Rights Advocacy
- Behavioral Plan Creation
- Records Maintenance
- Attention to Detail
- Customer Service
- Case Management
- Childcare Support
- Behavioral Management Planning
- Active Listening
- Collaboration and Teamwork
- Client Needs Assessments
- Implementing Client Care Plans
- Money Management Assistance
- Program Evaluation and Improvements
- Client Assistance Referrals
- Verbal and Written Communication
- Relationship Building
- Client and Family Interviews
- Team building
- Organization
- Team management
- People skills
Accomplishments
- Volunteer: Lawrence General Hospital Sept 1999-Sept 2005. Worked at reception, Emergency Room and as Patient Advocate for admitted patients.
- Treasurer, Lawrence General Hospital Auxiliary Board: Reconciling accounts receivable and payable, recording donations for the hospital, writing checks, preparing bank deposits, presenting a copy of the Boards financials at monthly board meeting as well as meeting monthly with the Vice President of Finance to go over the financial report. Help run Breakfast with Santa, Breakfast with the Easter Bunny, coordinated school tours of the hospital. Coordinated Career Day for middle school students in Lawrence. Organized presentations from various hospital departments outlining job descriptions and qualifications needed to become a doctor, nurse, lab tech, dietician, paramedic etc.
- Newcomers Club of the Andover's: Secretary Sept 2003-June 2004. Took minutes of meeting and send them out to board members in a timely fashion.
- Newcomers Club of the Andover's: President Sept 2004-June 2005. Presided over monthly meetings with a board of 12. Liaised with the different activity groups discussing what would make the club stronger and any new ideas they had. . Active membership and board recruitment, attending social functions within the club to meet new members and make them feel welcome and answer any questions they may have regarding the club and town. Overseeing budget. advertising ideas and social planning.
- Hay Scales Exchange Sept 2003-June 2005: Volunteered on the Mailing Committee, mailing postcards reminding of membership dues and a Newsletter several times a year. Working in the store during the holiday season. Re-stocking, gift wrapping and working the cash register.
- North Andover Public Schools September 2005 to present: Room Parent, Trip Chaperone, Classroom Volunteer, Member of the Enrichment Board, College Representative Day Volunteer, Senior Night Parent Volunteer.
Timeline
Per Diem Concierge
Brighview Senior Living
06.2023 - Current
Stay at Home Mother
Self Employed Services
02.2001 - Current
Bachelor of Arts - Political Science
York University
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