Joanne M. Rios
Perth Amboy,NJ
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings several years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
12
12
years of professional experience
Work History
Program Coordinator
Rutgers University
Newark, NJ
05.2019 - Current
- Provide academic advisement and counseling to undergraduate students in SASN and UC-N
- Serves as liaison between students, staff, and faculty
- Oversee general advisement and front office coordination
- Provides key support and assistance with Academic Integrity as Campus Advisor
- Maintains and creates office social media platforms and website
- Effectively and efficiently supports all functions in office, including but not limited to, triaging student and visitor needs in person, via e-mail, by phone, or by other means
- Develops, maintains, and communicates efficient intake processes
- Requires extensive knowledge of OAS, SASN, and University academic policies
- Maintains virtual advising during office hours via virtual platforms
General Advisor
Academic Services, Rutgers University
Newark, NJ
01.2018 - 05.2019
- Provide academic advisement and counseling to undergraduate students in SASN and UC-N
- Participate and assist with incoming first year and transfer student registration sessions
- Met and advised continuing students with course registration, academic standing, and graduation requirements
- Serve as a liaison between students and staff
- Provide key support and assistance to the Assistant Dean of Transfer Services
- Met with students and provide referrals to appropriate academic, campus, and student services as needed
Supervisor
Starbucks Coffee
Edison, NJ
03.2016 - 01.2018
- Train workers in food preparation, in service, sanitation, and safety procedures
- Compile and balance cash receipts at end of day or shift
- Perform various financial activities such as cash handling, deposit preparation, and pay- roll
- Resolve customer complaints regarding food service
- Control inventories of food, equipment, small ware, and report shortages to designated personnel
- Observe and evaluate workers and work procedures to ensure quality standards and ser-vice, and complete disciplinary write-ups.
- Actively listened to customers, handled concerns quickly and escalated major issues to Store Manager.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
Supervisor
YMCA Childcare Program
Fords, NJ
09.2010 - 03.2016
- Maintain program consistency with overall YMCA philosophy
- Complete 16 hours each year of training required for childcare centers including but not limited to Child Abuse, CPR, and First Aid
- Ensure the care, safety, and well-being of the children and staff
- Keep records as required by the state regulations and director
- Maintain communication with parents, staff, and children
- Attend annual developmental trainings as requested by childcare director.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Performed staff monitoring duties such as overseeing recess, lunch and daily student intake and dismissal.
- Provided one-on-one and group-based learning support to maintain student progress and development.
- Assessed and managed student behavior to maintain climate of intensive instruction.
Education
Bachelor of Arts - Major: Psychology, Second Concentration: Religion
Rutgers University
New Brunswick05.2016
Skills
- Microsoft Office (Word, Excel, PowerPoint, Outlook Calendar, Publisher)
- (RU-N Platforms) Degree Navigator, Blackboard, RU-Transfer, New Jersey Transfer, Run4Success/EAB, Accuplacer, START, Gradtracker, ImageNow, IMS,
- Social Media
- Problem Solving
- Attention to Detail
- Administration Collaboration
- Microsoft Office
- Staff Supervision
- Career Development Techniques Instruction
- Enrollment Planning
- Decision Making
Timeline
Program Coordinator
Rutgers University
05.2019 - Current
General Advisor
Academic Services, Rutgers University
01.2018 - 05.2019
Supervisor
Starbucks Coffee
03.2016 - 01.2018
Supervisor
YMCA Childcare Program
09.2010 - 03.2016
Bachelor of Arts - Major: Psychology, Second Concentration: Religion
Rutgers University
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