Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Joanne Rivera

New Britain

Summary

Dedicated professional with a proven track record, excelling in patient care and time management. Demonstrated ability to enhance patient satisfaction through compassion and empathy, while efficiently managing vital signs monitoring. Achieved significant improvements in scheduling efficiency, showcasing strong attention to detail and leadership skills.

Experienced healthcare professional prepared to contribute to patient care and support. Adept at maintaining high standards, ensuring patient comfort, and executing tasks efficiently. Strong focus on teamwork, adaptability, and achieving outcomes. Skilled in patient communication, basic medical procedures, and maintaining clean, safe environment. Reliable, flexible, and ready to meet changing needs.

Overview

8
8
years of professional experience

Work History

CNA

LiveWell
06.2022 - Current
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
  • Provided emotional support for patients during challenging times, fostering a positive healing environment.

Assistant Manager/ Scheduler

Burger King
09.2016 - 01.2021
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
  • Identified best practices within the scheduling function, sharing these insights across teams to drive continuous improvement efforts.
  • Monitored employee performance closely to identify areas for improvement or additional training needs that would lead to optimized scheduling outcomes.

Education

GED -

Tunxis Community College
Farmington, CT

Skills

  • Time management
  • Patient care
  • Vital signs monitoring
  • Compassion and empathy
  • Attention to detail
  • Basic life support
  • Patient transfers

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

CNA

LiveWell
06.2022 - Current

Assistant Manager/ Scheduler

Burger King
09.2016 - 01.2021

GED -

Tunxis Community College
Joanne Rivera