Joanne Rivera

Maintained organized pharmacy environment by restocking shelves, labeling products, and ensuring cleanliness.

• Provided customer service by answering queries, resolving issues, and guiding on medication usage.
• Streamlined pharmacy operations by maintaining a clean and organized work environment.
• Processed payments, returns and exchanges using pharmacy POS system to accurately manage transactions.
• Stocked shelves with medications and other pharmacy items for consistent availability.
• Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
• Collaborated with pharmacy team members to address customer concerns or inquiries promptly and professionally.
• Answered customer questions regarding prescribed medications, over-the-counter products, and insurance coverage.
• Optimized retail space usage by designing and implementing custom shelving solutions.

Optimized retail space layout for improved customer flow, resulting in higher sales per square foot.

• Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
• Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
• Directed dispatching, routing, and tracking of [Number] fleet vehicles.
• Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

• Managed high call volumes while providing exceptional customer support and maintaining professional composure.
• Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
• Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
• Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.