Joanne Rogers
Clinton Township,MI
Summary
Dynamic professional with extensive experience at Home Depot, excelling in customer service and cash handling. Proven track record in mentoring staff and enhancing productivity. Skilled in training and coaching, fostering a collaborative environment that boosts employee engagement and morale. Committed to delivering exceptional shopping experiences while streamlining operations for efficiency.
Operations professional with keen eye for process improvement and operational efficiency. Proven track record of leading teams to achieve organizational goals and drive continuous improvement. Known for excellent communication, adaptability, and results-oriented approach to managing dynamic environments.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Head Cashier
Home Depot
03.2019 - Current
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
Fulfillment Operations Leader
Target Corporation
04.1988 - Current
- Streamlined operations by identifying inefficiencies and implementing process improvements.
- Implemented data-driven approaches to monitor performance metrics and drive continuous improvement efforts.
- Empowered staff members to take ownership over their respective work areas by fostering a collaborative environment built upon trust, open communication channels, and mutual respect – ultimately leading to higher morale levels experienced company-wide due in large part to increased employee engagement efforts undertaken consistently throughout tenure spent working within this particular role capacity.
- Supervised staff recruitment, development, and retention initiatives for a high-performing team environment.
Education
Regina High School
Roseville, MISkills
- Customer service
- Time management strength
- Store opening/closing procedures
- Cash handling
- Training and coaching
- Operations management
- Team Training
- Employee development
- Operational excellence
- Collaboration and teamwork
- Problem-solving
Accomplishments
.
- Supervised team of 15 staff members.
- Earned “"Best Digital Performance” award for 2024 fiscal year.
- Achieved benchmark metrics through effectively helping with training and setting examples.
- Team Member Development into Leadership
- Integrity with online/digital orders
- Effective time management skills
- Organization skills
Certification
Pending certification for Medical Billing and Coding Specialist.
Languages
English
Full Professional
Timeline
Head Cashier
Home Depot
03.2019 - Current
Fulfillment Operations Leader
Target Corporation
04.1988 - Current
Regina High School
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